Credit Associate

Job Profile Summary

Manages or performs work in some/all the following areas: Collection and maintenance of customer accounts Follow-up correspondence, resolution, and escalation of overdue accounts.

Must Possess excellent written and verbal communication skills and be able to work independently.

RESPONSIBILITIES

• Communicate all documents needed for Credit Application Process to potential customers.
• Responsible for timely collections and communicate with customers i.e. account status
• Maintain timely written documentation and support for all customer interactions, detailed collection notes and contact information
• Respond to customer inquiries and review documents to further explain invoice differences
• Research and resolve unidentified and unapplied payments
• Provide customers with invoice copies and/or statements, as needed
• Provide research related to short payments and deductions
• Communicate with Sales team pertaining to credit and collections

Education

High school degree or GED

Minimum Experience

1-2 years of administrative experience

Skills

• Proficient in Microsoft Office software and customer database platforms
• Organization
• Time Management
• Verbal and written communication
• Basic Excel Knowledge

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