Patient Care Coordinator-Front Desk 1

Job Description

Job Description

Patient Care Coordinator-Front Desk 1

The employees of Dexter Oral Surgery & Implant Center will be, above all, positive, hard working, team-oriented, personable, and committed to continuous improvement.

-Answer phone first (FD2-second, FD3-third, PM-fourth) and schedule appointments accordingly; or, triage calls to Surgical Assistant, Doctor, or other relevant party. Schedule new patients and other appointments as needed.

-Process payments

-Communicate with other offices regarding patient needs, care, or documents

-Greet patients and have them fill out all necessary paperwork; make copies of driver’s license and insurance cards; offer coffee/water to all (except NPO patients); communicate with back staff on patient readiness for rooms via DSN or verbally

-Tidy waiting room and ensure coffee area and mini-fridge are stocked; empty trash as necessary and sweep any salt/dirt/etc. as it accumulates; magazine management

-Check patient bathroom for tidiness; tidy and empty trash as necessary

-Tidy front desk and empty trash as necessary

-Monitor waiting room to ensure timely patient access to doctor and arrivals

-Scan patient’s files and documents (consents, health histories, referral slips, etc. from the “Done & Shred file) & shred documents once scanned

-Confirmation Calls

-Assist in obtaining insurance benefits as needed for upcoming patients and making sure patient’s Insurance Plans are up to date in system

-Obtain referral slips and x-rays for all upcoming consultations (for next day’s appointments) and prepare folder of daily patients

-Preparing fee estimates from teleconsultations for patients, based on insurance benefits; send via Docusign. Interface with clinical staff on consultation spreadsheet and consents that need to be emailed. Eventually, be able to assist with presentation of fee estimates for in-person consult/treat appointments or consultations.

-Attendance and participation at monthly staff meetings, familiarity drills, and other training

-Input patient information into iCore RX as directed

Soft Skills:

-Superior customer service, including but not limited to going above and beyond to meet patient needs, making every effort to satisfy patients

-Talking to patients in person and on phone in a positive and edifying manner

-Honesty, humility, and sincerity

This position is a 4 day/week position and should expect to work 32-36 hours per week. Potential to work more hours in the future.

Salary Range: $15-19, commensurate with experience

Please send cover letter and resume.

Our Mission Statement is to provide excellence and compassion in patient-focused care.

The practical application of this mission encompasses maintaining a safe and positive atmosphere for our employees that encourages and rewards personal initiative and growth, compassion and kindness towards self and others (both coworkers and patients), and continual pursuit of improvement in our surgical setting.

The focus of this practical application on a daily basis by both management and employees will translate to high quality and compassionate oral & facial surgery services to the community.

Company Description

Our Mission Statement is to provide excellence and compassion in patient-focused care. \r\n\r\nThe practical application of this mission encompasses maintaining a safe and positive atmosphere for our employees that encourages and rewards personal initiative and growth, compassion and kindness towards self and others (both coworkers and patients), and continual pursuit of improvement in our surgical setting. \r\n\r\nThe focus of this practical application on a daily basis by both management and employees will translate to high quality and compassionate oral & facial surgery services to the community.