Operations Analyst

Job Description

Job Description

Key Responsibilities

• Support the LAL Telephone Hotline by responding to field inquiries such as loan status, outstanding issues, and documenting the nature of the phone calls
• Meet Phone Performance Metrics such as Average Phone Handle Times, Quality/Accuracy, Professionalism, and Adherence to Phone Script
• Review loan application and servicing requests to ensure appropriate information has been provided to conduct a review within Service Level Agreements
• Communicate all missing information needed to progress the loans in the Pipeline
• Reconcile and process monetary transactions as needed including the review of daily reports
• Cross train and be willing to learn new functions outside of your immediate scope in order to flex and provide coverage as needed
• Train other new team members once you become proficient
• Ability to accomplish shared goals of the department and the bank
• Perform other related duties as assigned by management
• Proactively contribute towards continued improvements in control, operational efficiency, and industry initiatives

Required Qualifications

• 3+ years of experience
• Bachelors Degree

Skills

• Microsoft Office
• Loan Application and Servicing Review
• Monetary Transaction Reconciliation and Processing
• Telephone Hotline Support
• Written and Verbal Communication
• Time Management
• Project Management
• Business Analysis
• Mentoring and Coaching
• Cross Training and Coverage Flexibility
• Financial Markets Familiarity

Schedule

Start date: 2026-10-09

Next Steps

Shortlisted candidates will receive an email from View email address on ziprecruiter.com with instructions to complete a required screening step. Completion of this screening is mandatory to be considered for the role.If you do not receive this email after applying, please contact our Talent Expert at View email address on ziprecruiter.com.

\nCompany Description

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.

We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.

Company Description

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.\r\n\r\nWe have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.