Sample Coordinator

Sample Coordinator

We're looking for a highly organized, proactive, and detail-oriented Sample Coordinator to help manage the flow of product samples across our growing merchandising organization. This role is ideal for someone who loves product, thrives in a fast-paced environment, and enjoys creating order even in chaos.

As our sample volume grows, you'll play a critical role in ensuring products move efficiently through the business, maintaining an organized sample library, and continuously improving processes that help the team operate at scale.

This is a 100% onsite role.

This role requires meticulous attention to detail, strong organization and prioritization, and proactive communication. You'll manage a high volume of samples, ensuring every item is accounted for, easy to locate, and ready when needed.

• Manage daily inbound and outbound mail and sample processing: receive, unpack, inspect, log, and organize incoming samples; prioritize, pack, label, log, and dispatch outgoing shipments.
• Maintain a highly accurate sample inventory and clearly labeled storage system, ensuring physical samples match tracking records.
• Track sample movement across teams and external partners, keeping location, ownership, and status up to date.
• Coordinate sample requests across internal and external partners, confirming requirements and deadlines, following through on handoffs and returns, and flagging competing priorities or delays early.
• Conduct regular inventory audits, investigate discrepancies, and reconcile records.
• Identify inefficiencies and proactively build and improve organizational systems and workflows to support our growing organization.
• Create and maintain clear documentation for sample handling and inventory processes.
• Support merchandising projects and product launches by ensuring required samples are organized and ready by agreed deadlines.
• Communicate daily through Slack and shared trackers, providing timely, accurate updates, responding to product questions, and following up on outstanding requests.
• Maintain a clean, safe, and organized workspace.

This role offers a unique opportunity to gain exposure to merchandising, product development, inventory management, and cross-functional business operations. High performers will have opportunities to take on increasing responsibility and develop toward merchandising, buying, or product operations career paths.

Short Story is committed to providing equal employment opportunity and a work environment free of discrimination and harassment for all employees and applicants. We work diligently to ensure equal opportunity for all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, Veteran status, or other legally protected characteristics.