QA Intake Specialist

QA Complaint Intake Specialist / QA Complaint Triage Associate

The QA Complaint Intake Specialist / QA Complaint Triage Associate supports the complete intake and triage process for medical device complaints related to the iovera product line. In this role, you accurately capture complaint information in the electronic Quality Management System (eQMS), ensure all required details are obtained and documented, and prepare complaint records for evaluation by QA Complaint Investigators. You help maintain high-quality standards and regulatory compliance by managing complaint documentation with precision, timeliness, and strong cross-functional collaboration.

Responsibilities

• Receive, review, and accurately document medical device complaints associated with the iovera product line.
• Enter and maintain complaint information within the electronic Quality Management System (eQMS) and other complaint handling systems.
• Determine the number of distinct complaint events from emails and supporting communications and document them correctly.
• Identify missing, unclear, or inconsistent information in complaint reports and coordinate timely follow-up to obtain clarification.
• Prepare complete and well-documented complaint records for evaluation by assigned QA Complaint Investigators.
• Ensure all complaint records meet internal quality standards and comply with applicable medical device and quality system requirements.
• Manage multiple complaint records simultaneously while meeting required timelines and service expectations.
• Collaborate closely with cross-functional partners, including Customer Support, Field Sales, Medical Affairs, QA, Operations, and Complaint Investigators, to resolve issues and gather necessary information.
• Maintain organized, accurate, and up-to-date documentation for all complaint activities.
• Use Microsoft Word, Excel, Outlook, and quality systems to support daily complaint handling and reporting tasks.
• Contribute to a culture of quality, continuous improvement, and patient safety through diligent complaint intake and triage.

Essential Skills

• Minimum 13 years of relevant experience in Quality Assurance, complaint handling, medical device or pharmaceutical documentation, customer support, or another regulated industry.
• Basic understanding of medical device and quality system requirements.
• Experience with complaint handling in regulated medical device or pharmaceutical environments.
• Experience with electronic Quality Management Systems (eQMS) or regulated documentation systems.
• Strong organizational skills with the ability to manage multiple complaint records within required timelines.
• Strong attention to detail and ability to accurately review, interpret, and document information.
• Ability to determine the number of complaint events from emails and supporting communications.
• Ability to identify missing or unclear information and proactively coordinate follow-up.
• Good written, verbal, and interpersonal communication skills for effective cross-functional collaboration.
• Proficiency with Microsoft Word, Excel, Outlook, and quality systems.
• Ability to work effectively with cross-functional teams, including Complainants, Customer Support, Field Sales, Medical Affairs, QA, Operations, and Complaint Investigators.

Additional Skills & Qualifications

• Experience in a regulated medical device or pharmaceutical environment is preferred.
• BS/BA degree in a scientific, technical, healthcare, or quality-related discipline is desirable; equivalent experience may be considered.
• Experience with complaint handling systems in addition to eQMS is preferred.

Job Type & Location

This is a Contract position based out of San Diego, CA.

Pay and Benefits

The pay range for this position is $25.00 - $29.03/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in San Diego, CA.

Application Deadline

This position is anticipated to close on Jun 5, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.