Product Support Specialist

AI Product Lifecycle and Support Specialist. Bethesda, MD / Hybrid. Must be eligible to obtain and maintain an NIH Public Trust suitability determination. Blu Omega is seeking an AI Product Lifecycle and Support Specialist to support a federal program focused on biomedical research. This role operates within a hybrid environment and is responsible for advising stakeholders on AI product evaluation, adoption, support, and lifecycle management across the NIH scientific community. The position requires experience supporting AI product lifecycle activities within a mission-driven environment. Program Overview Support NIH researchers in leveraging cloud and AI technologies to modernize biomedical research. Key Details Location: Bethesda, MD (Hybrid – 2 days/week onsite at NIH CIT; 3 days remote; candidate should be local to the Bethesda/DC area) Clearance: Must be eligible to obtain and maintain an NIH Public Trust suitability determination Responsibilities Liaise with NIH stakeholders and communicate AI product offerings to the scientific community Manage AI product lifecycle activities, including stakeholder needs analysis, product analysis, license management, and user adoption Develop technical support resources and coordinate product support activities Monitor, report, and support usage activities through operations and maintenance Evaluate new AI technologies and determine potential impact for customers. Required Qualifications Bachelor's degree plus 6 years of experience Project management experience managing multiple projects with many moving parts Proven experience with AI products including Claude, Gemini, OpenAI, and Codex Broad awareness of multiple AI tools and systems (productivity tools, analytics, AI platforms) Experience with open source and private LLMs Experience using AI for scientific applications (e.g., genomics or image analytics using AI tools) Experience with bioinformatics, computational biology, or other scientific AI use cases Experience developing best practices and standards for AI development and product support Comfortable interacting with and presenting to senior leaders Excellent written and verbal communication skills Must be eligible to obtain and maintain an NIH Public Trust suitability determination Preferred Qualifications Proactive leader with ability to take on and shape potentially ambiguous tasks Strong understanding of licensing and cost structures for AI products Experience working cooperatively in a highly matrixed environment with multiple contracting companies Experience in health and life sciences consulting supporting the U.S. Government Compensation Salary Range: $115,000.00 - $135,000 Final compensation is based on technical skills, experience, education, certifications, and clearance. Blu Omega Benefits & Perks Medical, Dental, and Vision coverage through national providers 401(k) with company match (eligible after 6 months; vesting applies) Company-paid Life and AD&D insurance with additional voluntary options Short-term disability (company-paid) and long-term disability options Employee Assistance Program (EAP) with 24/7 confidential support and mental health resources Telehealth and virtual care options available through medical plans Pet insurance, legal services, and identity theft protection options Paid Time Off (PTO) for eligible employees Paid federal holidays for salaried employees Access to wellness programs, discounts, and lifestyle benefits Benefits eligibility and offerings may vary based on role, employment status, and program requirements. Company Overview Blu Omega is a Woman-Owned Small Business (WOSB) delivering technology and cybersecurity solutions to federal agencies and enterprise clients nationwide. Headquartered in Ashburn, VA, we support mission-critical programs across civilian and defense sectors, including health, national security, and regulatory environments. We partner with government agencies and large integrators to provide expertise in cybersecurity operations, cloud and infrastructure modernization, data and analytics, and enterprise IT support. Our teams are experienced operating within federal contracting environments, supporting task orders, recompetes, and programs requiring cleared personnel and compliant delivery. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. #J-18808-Ljbffr