Sales and Store Manager

Job Description

Job Description

Position Overview

The Sales & Store Manager is responsible for leading the retail sales team to achieve a 2026 annual written and delivered sales goal, driven by 10 sales professionals each averaging $xx per month. This role requires maintaining a fully staffed, fully trained sales force that consistently delivers a WOW experience to every customer. The manager validates that each RSA (Retail Sales Associate) is building and nurturing customer relationships, while ensuring operations, merchandising, and customer experience meet the highest standards. The manager has a laser focus to drive traffic through experiences/content creation/alignment of advertising/and events. Manager is expected to crash every party and assist in expanding and closing every deal.

Key Responsibilities

Sales Operations & Performance

Oversee daily TRAX and Myriad/Storis data tracking by salesperson.

Track and report daily, weekly, monthly, quarterly, and annual sales goals.

Hold RSAs accountable for achieving personal and store performance targets.

Review and Sign off on sales orders daily.

Involved with and solve every customer issue/misorders/service

Team Development & Leadership

Lead daily Coaching Motivation Meetings (CMM) with RSAs.

Assign and track daily RSA training assignments.

Conduct daily RSA readiness and appearance checks.

Participate in weekly guest experience meetings with Tenille.

Foster a culture of accountability, motivation, and team growth.

Onboard new RSAs utilizing company process template.

Merchandising & Inventory Control

Conduct daily showroom walk-throughs ensuring best-in-class presentation.

Confirm all floor items are accurately priced and tagged.

Identify and present weekly "sell off floor" and "nailed" items.

Manage stock orders for top-selling and new items.

Collaborate weekly with Tenille to review and fulfill ordering needs.

Prepare and present weekly velocity reports by category.

Maintain and update Complete War Board to include top sellers (Top 3 categories + bedding).

Present sales performance, stock positions, and best sellers at Saturday sales meetings.

Create and maintain weekly floor labor schedule.

Showroom & Facility Management

Perform weekly facility checks: ceiling lighting, parking lot, carpet, tile, and bathrooms.

Organize and oversee monthly deep cleaning, including break rooms.

Marketing & Advertising

Present Marketing Plan (daily & monthly content creation and focus).

Survey each customer on where they have seen us in advertising.

Monthly Store Events to drive traffic.

Attend weekly advertising meetings with Tenille.

Align sales floor priorities with and ensure RSAs are aware of current ad campaigns.

Serve as first responder to Google reviews and negative customer feedback.

Travel Requirements

2x/year - High Point Market

2x/year - Performance Group Metrics

2-4x/year - Various Market Visits

Work Hours, Schedule, and Holidays

M: OFF

T: 10-7

W: 10-7

TH: 9-6 (Manager's Meeting at 9am weekly)

F: 10-7

SAT: 9-6 (Sales Meeting 9am weekly)

SUN: OFF

ALL HOLIDAYS ARE REQUIRED TO BE WORKED, NO EXCEPTIONS

Qualifications

Proven retail sales leadership experience, preferably in furniture or home furnishings.

Strong background in sales operations, team management, and coaching.

Skilled in sales data analysis.

Strong organizational and multitasking abilities.

Excellent interpersonal and conflict resolution skills.

Must be detail-oriented with a focus on execution and accountability.

Ability to travel as required.

Success Metrics

Achieving 10%+ growth for both written and delivered sales.

Achieving growth in bedding, average sale, delivery income, and protection.

Maintaining 10 fully trained, high-performing RSAs.

Alignment of sales performance with advertising and inventory strategies.

Positive culture environment fostering employee engagement and retention.

\nCompany Description

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.

We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.

Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.

We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.

We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.

Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.

As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.

Company Description

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.\r\n\r\nWe’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.\r\n\r\nOur Services\r\nW3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.\r\n\r\nWe specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.\r\n\r\nWe are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.\r\n\r\nOur Expertise\r\nW3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.\r\n\r\nAs a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.