Senior Operations Manager

Location -,Worcester, MA, 01602,United States Base Pay $100,000.00 - $120,000.00 / Year Other Compensation Project completion bonus equivalent to 20% of total salary paid upon meeting specific project milestones or the final delivery. Job Category Operations, #ISAccelerator26MA, Jul26 Required Degree NONE Manage Others Yes Description ABOUT INTELLISOURCE IntelliSource is a national outsourcing partner specializing in Business Process Outsourcing (BPO), Recruitment Process Outsourcing (RPO), and Total Talent Management. With deep roots in high-volume fulfillment, distribution, and manufacturing operations, IntelliSource delivers end-to-end solutions that drive measurable results - on time and on target. ABOUT THE ROLE IntelliSource is seeking a results-driven Senior Operations Manager to own all back-half operations at a fulfillment and distribution center on a fixed-term contract engagement. Reporting directly to the Building Manager, this role carries full accountability for pick, pack, ship, and returns - the final mile of the building's promise to the customer. This is a senior people leader and operational performance driver. The right candidate brings proven outbound expertise, a relentless focus on accuracy and on-time shipment, and the ability to build, develop, and push a high-performing supervisory team. They know how to read a wave, react to volume spikes, and still close the building on time. Contract Duration: Immediate start through an estimated date on or around December 31, 2026 with final dates based on business demands. Project completion bonus equivalent to 20% of total salary paid upon meeting specific project milestones or the final delivery. PRIMARY RESPONSIBILITIES Operations Ownership Own all back-half operations outcomes including order picking, packing, shipping, and returns processing Manage order wave release coordination with the WMS team to maximize labor efficiency and ensure all SLAs are consistently met Ensure parcel and pallet accuracy; maintain carrier pickup compliance across all lanes and sort systems Drive quality inspection standards to minimize mispicks, damages, short shipments, and customer-facing errors Partner with the team to manage replenishment velocity and maintain pick zone availability for continuous order flow Supervisory Leadership Lead, develop, and hold accountable a team of supervisors and frontline leads across all shifts Set clear daily and weekly performance expectations; conduct regular coaching conversations and formal performance reviews Build a culture of speed, accuracy, and pride of ownership within the outbound department Partner with the Building Manager on headcount planning, wave staffing, and surge coverage models Safety & Compliance Champion a safety-first culture on the floor — model and enforce PPE compliance, conveyor and sortation safety, ergonomic best practices, and housekeeping standards Facilitate daily safety topics and participate actively in building safety walks and hazard identification processes Respond to and properly document all injuries, near-misses, and safety observations in the area Partner to implement corrective actions from safety audits and incident reviews Train-the-Trainer Program Serve as a certified trainer and active champion of IntelliSource's Train-the-Trainer (TtT) program within the department Ensure all supervisors and leads are certified and executing structured onboarding, skill development, and performance coaching for new associates Monitor trainer effectiveness; continuously update training materials to reflect process changes, productivity standards, and safety requirements Identify high-potential frontline associates and develop clear pathways for advancement into lead and supervisory roles KPI Management & Reporting Own outbound KPI performance; review metrics daily and drive corrective action plans when performance falls below target Deliver accurate performance reports to the Building Manager on a defined cadence Lead root cause analysis for performance gaps; implement and track structured improvement initiatives Maintain accurate WMS records, timekeeping, carrier documentation, and compliance reporting across all outbound operations The completion bonus is tied to achieving 85% or greater across the following KPIs at project close: Units Per Hour (UPH) throughout Building Order & Receive Accuracy Rate On-Time Shipment Rate Dock-to-Stock Cycle Time Inventory Accuracy Safety Recordable Incident Rate (RIR) Associate Retention (90-Day) Train-the-Trainer Certification Rate Schedule Adherence / Attendance Rate QUALIFICATIONS Required 5+ years of progressive operations leadership with direct accountability for back-half operations at a fulfillment center, distribution center, or comparable high-volume facility Proven track record managing outbound teams of 30+ associates across multiple shifts, with full ownership of shipment accuracy and on-time delivery Deep knowledge of pick, pack, ship, and returns processes including wave management, sortation, carrier compliance, and parcel/LTL operations Hands-on WMS experience — proficiency in order management, wave release, and shipping modules required Strong OSHA/safety compliance background with documented experience reducing outbound-area incidents Experience participating in or delivering a structured Train-the-Trainer program Preferred Prior experience in a senior-level contract or project-based operations role Experience with pick-to-light, put-to-light, sortation conveyors, or automated packing systems Familiarity with multi-carrier shipping platforms and carrier compliance requirements (UPS, FedEx, USPS, LTL) Experience leading outbound operations during facility ramp-up, startup, or peak-season periods Lean, 5S, or Six Sigma awareness; experience with structured problem-solving and continuous improvement Candidate Profile A high-energy, performance-driven operations leader who thrives under daily shipment pressure and builds teams that deliver — consistently Urgency without chaos: this leader knows how to push pace, maintain quality, and keep the floor safe all at once Communicates with clarity and directness across all levels of the organization Motivated by a defined-term contract with clear deliverables, a hard close date, and meaningful financial upside tied to performance COMPENSATION & BENEFITS Competitive base salary commensurate with Senior Operations Manager / Outbound Manager market benchmarks Salary range from $100,000 - $120,000 + bonus Project completion bonus equivalent to 20% of total salary paid upon meeting specific project milestones or the final delivery. Full benefits package including medical, dental, and vision coverage Contract end date on or around December 31, 2026 with final dates based on business demands; potential for engagement extension based on mutual interest WE ARE INTELLISOURCE At IntelliSource, you will always be learning and improving in our consistently fun and challenging environment. We celebrate our differences, value our unique perspectives, and recognize milestones to uplift each other and be our best in what we do. IntelliSource is a reflection of our people. We are committed, inclusive, and lead with intention. Our varied departments are in full alignment to reach the common goal of seeking and identifying opportunities to ignite the possibilities within us and those around us. Whether remote, at a satellite location, onsite with a customer, or at our headquarters office – we take great pride in our company culture and the diversity within our organization that has developed over the years. EOE STATEMENT IntelliSource, LLC is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. We are an E-Verify Employer. Our company processes candidate data in line with our Candidate & Recruitment Privacy Notice. You can view it at: By submitting your application, you confirm that the information you provide is accurate and that you have read our Candidate & Recruitment Privacy Notice, which explains how we collect, use, share, and retain your personal data and how you can exercise your rights. #J-18808-Ljbffr