Retail Assistant Manager - Patagonia

Job Summary Assist with the leadership and daily operations of Patagonia, while focusing on customer satisfaction and financial performance. Helps oversee and direct work of Sales Associates. Applicants must be at least 18 years of age. Hourly: The base hourly pay range below represents the low and high end of the Palisades Tahoe Resort, LLC’s hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Palisades Tahoe Resort, LLC’s total compensation package for employees. Other rewards may include short‑term and long‑term incentives and many region‑specific benefits. Key Responsibilities Assist in managing a team of 10-20 employees. Assist in supervisory responsibilities such as interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Comply with Federal and California Labor law in all phases of the payroll and employment process; from hiring through termination, as well as all Company policies & procedures. Enforce safety standards in accordance with company policies and procedures. Motivate and lead Sales Associates to achieve and succeed monthly sales goals. Implement selling and product training techniques for all Sales Associates in order to achieve sales objectives. Implement contests or sales incentives on a monthly basis and recognize top performers. Develop staff in maintaining merchandise presentation of sales floor, in‑store product knowledge. Write and monitor weekly schedules for all Sales Associates based on labor payroll projections. Approve and oversee accuracy in weekly time‑keeping logs, submit all paperwork in a timely fashion. Implement weekly tasks and work assignments for each Sales Associate based on inventories, shipment, product displays, customer orders, back stock, and paperwork. Understand product mix and best‑selling item reports. Communicate results with Retail Store Manager on a weekly basis. Communicate on all out‑of‑stock items to be discussed with Retail Operations Manager, Buyer, Distribution Manager, and Director of Retail in a timely manner. Hold staff responsible to the highest standards in professional appearance and grooming, parking policy, operational procedures, phone etiquette and use of company equipment. Qualifications and Requirements Required: Able to communicate effectively in writing and verbally across all levels of the organization. Excellent organizational and problem‑solving skills with the ability to handle multiple tasks. Ability to establish and maintain effective working relationships and interact with others. Working knowledge of computers including MS Office (Word, Excel, Outlook, Access). Proven leadership abilities working in a team environment, ability to develop people. Self‑motivated, guest‑oriented, works well under pressure. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Knowledge of trends in the industry and adapting to our customer base. Flexibility to work hours determined by business levels and needs of retail outlets, under the direction of the Retail Operations Manager; may include holidays, weekends, and early morning or late evening work. Physical requirements: walk or stand 80% or more of a normal 8‑hour shift; occasionally carry, lift, push or pull up to 25lbs.; occasionally squat, bend, kneel, reach, balance, climb ladders, shovel snow; close, distance, peripheral vision; adjust focus. Education and Experience: High School Diploma or GED; Three years related experience and/or training; or equivalent combination of education and experience; Two years supervisory experience. Preferred: Bachelor’s Degree; Experience in ski industry. Compensation and Benefits Free skiing and riding privileges to 16 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more! Healthcare options for both Seasonal & Year‑Round employees. Generous discounts on outdoor gear, apparel, etc. 401(k) plan with generous company match. Free lift tickets, plus 50% off lift tickets. 25%-50% discount at Food & Beverage locations at Palisades & Alpine. 30% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more! Employee Assistance Program (EAP). Additional Information Alterra Mountain Company’s Social Responsibility work including our Diversity, Equity, & Inclusion actions. Work alongside California’s best terrain in our vibrant and enthusiastic community. Receive retail and restaurant discounts, season passes for eligible dependents and free tram access. Full‑time, part‑time, and on‑call staff ski free at 14 iconic resorts, including Palisades Tahoe. E‑Verify Participation. Right to Work. #J-18808-Ljbffr Schweitzer