Operations Analyst

Operations Analyst

Location: Onsite- Delray Beach, FL
Job Type: Full-Time
Salary: $60,000 – $65,000 annually

About Children of America (COA)

Children of America is a unique blend of people, principles, and pride that creates a strong and diverse community. We are dedicated to providing exceptional early childhood education while fostering a collaborative and growth-oriented workplace for our employees.

Our programs serve children from 6 weeks to 12 years old through Infant, Toddler, Preschool, Pre-K, Before & After Care, and Summer Camp programs. At COA, we value accountability, integrity, collaboration, and continuous growth.

As we continue to grow, we are seeking a detail-oriented and analytical Operations Analyst to support operational reporting, billing processes, financial accuracy, and business operations across our childcare centers.

Position Summary

The Operations Analyst is responsible for supporting operational and financial processes across multiple childcare centers. This role focuses on billing operations, reporting, account analysis, collections, operational support, and cross-functional collaboration to help ensure efficiency, accuracy, and consistency across the organization.

The ideal candidate is analytical, highly organized, detail-oriented, and comfortable working in a fast-paced, multi-location environment.

Who You'll Work With

In this role, you will regularly collaborate with:

• Parents and families
• School Directors
• Assistant Directors
• District Managers
• Corporate leadership
• Government agencies
• Cross-functional corporate teams

Key Responsibilities

• Review operational reports and billing information submitted by center management for accuracy and completeness.
• Analyze operational and financial data and prepare reports for district managers and corporate leadership.
• Support center and district management teams with operational procedures, billing processes, and software systems.
• Process account adjustments related to rate changes, credits, and billing discrepancies.
• Maintain accurate operational and billing records and documentation.
• Manage billing, invoicing, collections, and account reconciliation for assigned childcare centers.
• Submit monthly attendance records and invoices to government agencies and funding programs.
• Analyze invoices, reports, and operational metrics to ensure accuracy and compliance.
• Collaborate with internal departments to ensure timely and accurate information flow.
• Develop strong partnerships between field operations and corporate teams to improve efficiency and communication.
• Identify opportunities for process improvement and operational consistency.
• Provide high-quality customer service to internal and external stakeholders.
• Ensure all activities align with Children of America's mission, values, and ethical standards.

Qualifications

Required Qualifications

• Bachelor's degree required.
• Minimum of 1 year of experience in operations, billing, financial analysis, accounts receivable, or related business operations.
• Strong analytical skills and attention to detail.
• Excellent organizational, problem-solving, and time-management abilities.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Advanced proficiency in Microsoft Excel and business software systems.
• Knowledge of state and federal regulations related to billing and operational compliance.

Preferred Qualifications

• Experience in childcare, education, healthcare, retail, or other multi-location operations.
• Experience with operational reporting, billing systems, or government funding programs.
• Familiarity with financial reporting, KPI tracking, and process improvement initiatives.

Our Shared Mission & Values

Accountability

We empower decision-making by taking responsibility, learning from challenges, and supporting COA's mission and values.

Collaboration

We work together to understand the needs of our stakeholders and deliver effective solutions.

Growth Mindset

We embrace feedback, innovation, and continuous improvement to strengthen both our employees and organization.

Integrity

We make thoughtful decisions that prioritize doing what is right for our children, families, employees, and communities.

Benefits & Perks

• Competitive salary
• Internal career advancement opportunities
• Childcare assistance program
• Educational assistance and tuition reimbursement
• Employee referral bonus program
• Employee recognition programs
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Life, accident, and disability insurance
• Paid vacation and paid holidays
• Supportive and collaborative work environment

Compensation

The base pay range for this position is $60,000 – $65,000 annually . Final compensation will be based on experience, skills, location, and internal equity. This position may also be eligible for performance-based incentives and additional benefits.

Equal Opportunity Employer

Children of America is committed to fair and transparent hiring practices and is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under applicable law.

Reasonable accommodations may be provided to qualified individuals with disabilities upon request.