Hotel Front Desk Supervisor

Overview Job Requirements Starting Pay Range: $42,120.00 - $53,703 yearly Passion for hospitality is what sets our team apart from any other property in the region. We offer unparalleled resort experiences that give our team the ability to learn from some of the most talented people in the industry, along with fostering your career into a promising future. You’ll have exposure to all areas of hospitality by interacting with many departments on a daily basis and honing your skills. Who We Are: We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the Best of New York Gaming Resort award for six consecutive years. We operate satellite casinos and a portfolio that also includes convenience stores, three 18-hole PGA-level golf courses, and other ventures. Responsibilities Effectively schedules Team Members (when call outs occur) to ensure sufficient front desk coverage at all times. Ensures front desk Team Members maintain complete knowledge of and follow all company and departmental policies and procedures. Maintains sufficient supply of all front desk materials and supplies; orders all needed materials in a timely manner. Maintains knowledge of and ensures systems are in working order (e.g., P.M.S., Electronic Keys, Movie System, Datamagin, Bailys, and Telephone System). Ensures all areas are working properly in the absence of other Hotel Supervisors. Interacts with guests effectively, answering questions, solving problems, and handling complaints. Maintains close working relationships with PBX/Reservations, Housekeeping, and Guest Services to ensure proper interaction of each area and a complete guest package. Reviews Non-Zero Balance report regularly. Prepares Hotel and Group Sales groups and information prior to group arrival; works with Entertainment to keep blocks and rooming lists up to date. Aids in the preparation of Hotel and Group Sales groups and information as needed. Ensures procedures are followed when Entertainment checks in and collects required signatures; verifies rooming list information with arriving Entertainment is correct. Pre-blocks bus groups and other groups with priority. Generates and provides Housekeeping with rooming lists for VIPs, Entertainment, and Bus Groups on day of arrival. Notifies Housekeeping of all No-Show rooms and Casino Sellout rooms prior to 8am. Qualifications To be successful as a Front Desk Supervisor, you'll need: At least a 2 year college degree Experience in a leadership role Hotel front desk experience (required) Computer experience Possess excellent communication and leadership skills What We Value Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service. Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career. Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work. Benefits Paid time off Variety of schedules Tuition assistance Career-building professional development Discounts from dining to fuel to concerts Team Member appreciation events Quality healthcare and dental benefits A robust 401k retirement plan Dealer School Finance Scholarship Program Additional Notes Why You Will Appreciate Us: At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an onsite medical center. We invite you to join our team for a rewarding journey of growth and success. #LI-DNI #J-18808-Ljbffr