Zoo Administrative Secretary

GENERAL PURPOSE : Performs a variety of clerical functions and provides administrative support to the Zoo Director and Administrative Staff. This position reports to the Public Programs Manager.

PRIMARY DUTIES AND RESPONSIBILITIES:

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Answers and directs incoming calls to appropriate individuals; takes messages as required.

• Responds to inquiries and provides assistance to customers and the general public.

• Assists walk in and online facility and auditorium rentals.

• Answer customer questions regarding Roosevelt Park Zoo.

• Answer phones and direct traffic on weekends.

• Take daily ticket sales, stroller/wagon rental, and sell membership passes for GMZS.

• Operate and balance cash register.

• Cleaning and maintaining strollers, admissions counter, Visitor Center entry and bathrooms.

• Stocking and organization of gift shop area.

• Track daily traffic and create accurate attendance records.

• Provide assistance in other areas of the Zoo as required.

• Assist Minot Park District Marketing Director with obtaining photos and assist in planning, creating, and manage engaging content for all zoo social media platforms.

• Assist Minot Park District Marketing Director with ensuring that the Zoo’s website is up to date.

• Serve as Manager on Duty (MOD), providing operational oversight and staff leadership during assigned shifts.

• Supervise and support volunteers and part-time staff as assigned.

• Collaborate with other managers to ensure a seamless visitor experience and uphold zoo standards.

• Work evenings, weekends, and holidays as required for zoo events and coverage.

• Performs other duties as assigned or required.

MINIMUM QUALIFICATIONS:

Education and Experience:

High School Diploma or equivalent, AND three years administrative experience; OR an equivalent combination of education and experience.

Required Licenses or Certifications:

• Must possess a valid North Dakota Driver’s License.

Required Knowledge of:

• General office practices and equipment.

• General knowledge or willingness to learn recreation software.

• Standard computer software applications.

• Basic accounting and bookkeeping principles.

• Processes for maintaining websites.

• Customer service standards and protocol.

• Knowledge of or is willing to learn Meta Business Suite

Required Skill in:

• Coordinating and performing a variety of administrative functions.

• Preparing correspondence, notices, brochures, advertisements, summaries, and reports.

• Maintaining departmental files, records, supply inventories, and office equipment.

• Answering incoming calls and providing customer service to the public.

Work Environment:

• Work is performed in a standard office environment.

• Must be able to lift 25lbs.