Financial Counselor- New Orleans

This job is responsible for assisting patients with all billing inquiries across the organization in a face‑to‑face arena. Responsibilities include, but are not limited to, reviewing all aspects of the patient bill(s), collecting liability for upcoming procedure(s), collecting residual and past‑due balances, reviewing alternate options for benefit coverage for both medical and pharmaceutical services, securing authorizations, setting up fee arrangements, and back‑filling coverage at other locations. This job ensures the best patient experience is received through timely and accurate assistance. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion. Education Required – High School diploma or equivalent Preferred – Bachelor’s Degree Work Experience Required – 1 year of customer service, healthcare, or office experience Preferred – Previous Healthcare Billing/Collections/Customer Service Experience Knowledge, Skills and Abilities (KSAs) Must have computer skills and dexterity required for data entry and retrieval of patient information. Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process. Must be proficient with Windows‑style applications (Word, Excel and PowerPoint), various software packages specific to role and keyboard. Strong interpersonal skills. Ability to multi‑task. Ability to perform effectively in a fast‑paced, ever‑changing environment. Ability to remain calm and professional in high‑pressure/stressful situations regarding patient financial and medical conversations. Ability to work with minimal supervision and make independent decisions. Reliable transportation as may be required to travel to other facilities to fill in as needed. Job Duties Promptly and courteously assist and provide accurate information to patients regarding their accounts or services face‑to‑face, e‑mail, fax, regular mail correspondence, phone call. Serve as a liaison between the patient, providers, external departments or other responsible person(s) to ensure that charges are applied appropriately, transactions are recorded and appropriately maintained and account balances and discrepancies are resolved within the prescribed period. Ensure appropriate authorizations are obtained timely and accurate estimates for upcoming procedures are provided. Plan, organize, and prioritize work to discuss with patients the importance of their financial responsibility. Educate patients on various available assistance options, as well as explain the financial impact of various alternatives. Provide best‑in‑class service to every patient inquiry received to ensure and maintain high levels of patient satisfaction. Represent the organization by providing appropriate/applicable levels of competency and professionalism to ensure all patient issues are resolved timely, accurately, and efficiently. Other related duties as required. Physical and Environmental Demands Sedentary work – Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Jobs involve sitting most of the time, but may involve walking or standing for brief periods of time. Normal routine involves no exposure to blood, body fluid, or tissue, but exposure or potential for exposure may occur. The incumbent works with patients who have known or suspected communicable diseases and may enter isolation rooms. The incumbent has an occupational risk for exposure to all communicable diseases. Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role. The employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance‑related concerns. Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities. #J-18808-Ljbffr