Tier 2 Desktop Support Analyst | On-Site DC | ServiceNow
IT Concepts
An innovative firm is seeking a Tier 2 Desktop Support Analyst to join their dynamic team. This role involves providing exceptional support to end-users, troubleshooting complex issues, and collaborating with IT professionals to enhance operational efficiency. The ideal candidate will have a strong background in desktop support and a passion for technology, ensuring user satisfaction while adhering to security protocols. This position offers the opportunity to work on impactful projects within a supportive environment that fosters professional growth and development. If you are ready to make a difference in the IT landscape, this is the perfect opportunity for you. #J-18808-Ljbffr IT Concepts
- ...of More . By joining our supportive community, you will find... ...Kentro is hiring for a Tier 2 Desktop Support Analyst to support the Department... ...through remote and on-site support. Utilize ServiceNow to log, track, and manage... ...DOC office in Washington, DC. Requirements: Associate...WebsiteServicenowFull timeWork at officeLocal areaRemote work
- Tier 2 / Tier 3 IT Support Specialist job at Parallel Partners. Washington DC. Job Description Tier 2 / Tier 3 IT Support Specialist We... ...This position is primarily on-site but may allow for hybrid or... ...troubleshooting. - Need experience with ServiceNow or similar ITSM. - You should...WebsiteServicenowRemote work
- ...Description Job Description Provides Tier 2 desktop support (telephone, deskside, remote) to users... ...on incidents and requests using ServiceNow. Has advanced technical skills and knowledge... ...Inc has 100 total employees at client sites across the U.S.. Since 1983, AAC has...WebsiteServicenowWork at officeRemote work
- CACI International Inc. is seeking a Desktop Support Technician - Tier 2 in Washington, DC, to provide comprehensive on-site support for FEMA HQ employees. The role involves troubleshooting, maintaining, and configuring desktop systems while providing excellent customer...WebsiteWork at officeFlexible hours
- ...be able to work 5 days on site in Washington, DC Position Summary We are seeking... ...a Mobile / Windows Device Support Analyst II to deliver high-quality... .... This is a Level 2 role requiring strong troubleshooting... ...ticketing systems (e.g., ServiceNow, Remedy) to log, track, and...WebsiteServicenowRemote work
- ...Service Desk Agents – Tier 2 (DW2604HTC) Washington, United States | Posted on 06/23/2026 GTSC and... ...Service Desk Agents, Tier 2 . Location: Washington, DC – Hybrid work model with a combination of onsite support at the client site and approved telework. The role can be...WebsiteTemporary workLocal areaRemote workFlexible hours
- ...The program provides comprehensive Tier 1, Tier 2, and Tier 3 IT Infrastructure Support services to sustain and enhance... ...Active Directory, Azure AD/Entra, and ServiceNow, along with strong analytical and... ...troubleshooting of endpoint/desktop management, messaging, collaboration...ServicenowFor contractorsRemote work
$60k - $70k
...Federal in Washington, DC! As an Entry Level... ...have the chance to support our government... ...will be providing Tier I & Tier II support... ...configure and deploy desktop and network hardware... ...familiarity with the ServiceNow Ticketing System,... ...travel to various site locations as needed...WebsiteServicenowFull timeLocal areaFlexible hoursWeekend work- CODE Plus, Inc. is seeking a Tier II Help Desk Technician to support NLRB operations in Washington, DC. The role focuses on diagnosing and resolving moderately complex... ...; promote teamwork, documentation in ServiceNow, and mentorship of Tier I staff while contributing...Servicenow
$73.45k - $132.78k
...Leidos has an opening for a Tier II Network Technician to support computer data... ...Responsibilities The Tier 2 network field technician... ...management and projects (site surveys, TEMS, coordinate... ...GRE. Familiar with Visio, ServiceNow, and Confluence. May have...WebsiteServicenowWork at officeRelocation- ...Service Desk Technician (Tier 1) to join our IT support team. This entry‑line... ...incidents to Tier 2 or appropriate... ...hardware Familiarity with ServiceNow or other ticketing... ...365, VPN, and remote desktop tools Basic knowledge... ...Position is 100% on‑site Benefits 401(k) with...WebsiteServicenowCasual workWork at officeRemote workFlexible hours
$70.8k - $148.6k
Job ID327512Job Title: DESKTOP SUPPORT TECHNICIAN - Tier 2Job Category: Engineering and Technical SupportTime Type: Full timeMinimum Clearance Required... ....The candidate will provide comprehensive Tier 2 on-site deskside support for FEMA HQ employees during standard operating...WebsiteContract workFor contractorsWork experience placementWork at officeFlexible hoursWeekend work$66k - $106k
CIRT Tier 2 Analyst / Active Secret Peraton is seeking an experienced CIRT Tier 2 Analyst to... ...program. Location : Beltsville, MD; On-site Work Hours : Evening Shift, 14:00-22:0... ...ticketing and automated response systems (e.g. ServiceNow, Splunk SOAR, Microsoft Sentinel)....WebsiteServicenowContract workLocal areaShift workAfternoon shift- CEdge Inc. in Washington, DC is seeking two IT Help Desk Specialists / Journeyman Computer Support Specialists to provide on-site Tier II support to a federal customer in a professional, mission-focused environment. You will troubleshoot Windows and macOS, manage tickets...WebsiteMonday to Friday
- ...Specialist / Journeyman Computer Support Specialist , located in Washington, DC . If you are ready to... ...will provide on-site Tier II help desk and endpoint... .... Troubleshoot Windows desktops, macOS systems, mobile devices... ...systems such as ServiceNow, Remedy, Jira Service Management...WebsiteServicenowMonday to Friday
$57k - $63k
...Junior Technology Support Analyst role at Skadden, Arps... ...for laptops and desktops. Provides mobile device... ...clients, use on-site equipment, trouble... ...jobs in Washington, DC . Washington, DC $6... ...,000.00-$58,000.00 2 weeks ago Arlington... ...,000.00 3 days ago Tier 2 - Desktop/Technical...WebsiteFull timeWork at officeLocal areaRemote workVisa sponsorshipWork visaShift workAfternoon shift$104k - $166k
...essential government agencies and supports every branch of the U.S.... ...Peraton is seeking an experienced Tier 2 Cyber Incident Response Team... ...Location Beltsville, MD; On-site Work Hours Day Shift, 06:00-... ...response workflows (e.g., ServiceNow, Splunk SOAR, Microsoft...WebsiteServicenowContract workTemporary workWork at officeLocal areaAll shiftsShift workDay shift- ...GTSC and its Datawiz business unit seeks a highly experienced and motivated Service Desk Tier 2-3 Lead. Location: Washington, DC. Hybrid work model with onsite support at the client site and approved telework. Role can be performed in a hybrid role. Datawiz delivers secure...WebsiteLocal areaRemote work
- ...located in Washington DC. We are seeking... ...candidate will support the Information... ...through tiered support as appropriate... ...associated with desktop support tasks... ...documentation to record new sites, and changes to... ...Work with Tier 2 and Tier 3 (... ...Experience with ServiceNow Installing,...WebsiteServicenowWork at office
$45.5k - $82.25k
...Description The IT Support Technician-_2 provides second-... ...Tier 2 End-User Technical... ...ticketing systems (e.g., ServiceNow). Technical Skills... ...support (laptops, desktops, monitors, printers... .... Location: On-site at SEC-assigned worksite... ...in Washington, DC; support to SEC...WebsiteServicenowContract workLocal areaImmediate start$24.02 - $26.44 per hour
...HELP DESK TIER III TECHNICIAN – HYBRID (after training... ...technology and mission support services that help... ...requires 8 weeks of on-site training , after which... ...service requests using ServiceNow Create and maintain knowledge... ...complex desktop, network, and basic server...WebsiteServicenowHourly payFull timeWork at officeLocal areaRemote work$65k - $70k
CTIS in Washington, DC is seeking a Helpdesk Specialist to provide advanced technical support and act as Tier 2 escalation for desktop, applications, and enterprise tools. You will support... ...365, and ticketing systems like ServiceNow or Remedy; strong customer service and...ServicenowWork at office- ...Description Job Description Desktop Support Analyst Washington DC - 100% ONSITE Long Term... ...Public Trust clearance W-2 or C2C Application... ...experience to serve as part of a Tier 2/3 organization. This... ...service management, e.g. ServiceNow • At least Five years’...ServicenowLong term contractFull timeContract workFor contractorsLocal areaMonday to FridayDay shift
- ...Engineer Washington, DC [Onsite]... ...Coordinate with on-site personnel and client... ...etc. Act as Level/Tier 3 support for network disruptions... ...by Tier 1/Tier 2 staff for remote... ...of record (NetBox, ServiceNow, Infoblox, etc.).... ...freshers, coaching analysts, and participating...WebsiteServicenowContract workRemote work
$66k - $106k
...Agent Job Locations US-DC-Washington Requisition... ...and Washington, DC (On-Site, Full-time) As the nation... ...: Perform shift work supporting the Cybersecurity and... ...incident data to assign for Tier 2 support. Follow up... ...Experience using the ServiceNow ticketing suite. Peraton...WebsiteServicenowFull timeContract workWork at officeLocal areaShift work- ...located at customer's site. AT&T Global Public... ...to fill a Network Support Technician (NST)... ...ITFO) in Washington, DC. The NST provides onsite and remote Tier 2 support that... ...testing Monitors ITSM (ServiceNow) assignment groups... ...troubleshoot and resolve desktop, network, or other...WebsiteServicenowWork at officeLocal areaImmediate startRemote workNight shift
- ...LOCATION: Washington, DC/ Hybrid Employment type... ...provides technical support for customers who experience... ...of standard Windows desktop applications as well... ...agreements. Ability to provide tier 1 and tier 2 support for a Windows... ...such as ZenDesk, ServiceNow, Ivanti, or BMC Helix....ServicenowContract work
$40k - $80k
...system. We are seeking an Executive Desktop Support Technicians to provide... ...communication via tools such as ServiceNow, email, or phone to document issue... ...Details: Position will be 100% on-site in Arlington, VA Hours are 6:00 a.m. to 2:30 p.m. U.S. Citizenship is required...WebsiteServicenowContract workWork at officeRemote work$140k - $168k
...Service Desk Manager to support our US Mint contract... ...in the Washington, DC area and will be a hybrid on-site/remote.... ...delivery of high-quality Tier I, II, and (VIP/"white... ...requirements Work with ServiceNow team to develop workflows... ...Service Desk and Desktop Support staff (Tier...WebsiteServicenowContract workCurrently hiringWork at officeRemote work$73.45k - $132.78k
Role Overview Provide Tier 1 and 2 Desktop Support for multiple domains with users locally and remotely... ...interface with customers and Leidos Site Lead on issues and daily tasking. Troubleshoot... ...Microsoft System Center, Remedy, and ServiceNow. Why It Might Be a Fit Strong problem...WebsiteServicenowWork at officeRemote work
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