Customer Service Representative

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include: Responsible for processing customer orders, coordinating with customers and transportation providers and ensuring accurate shipment and order information. This position also maintains records and reports, supports office and administrative functions, and helps ensure smooth day to day operations in a fast paced logistics environment.

Position: Customer Service Representative
Shift: 1st Shift, Sunday, Monday, Tuesday 6:00am to 6:00pm, Every other Wednesday 6:00am to 6:00pm
Pay: $19.75 per hour

In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: Experience in customer service within a logistics or transportation environment, including coordinating shipments, communicating with carriers and customers, and utilizing transportation or warehouse management systems.

- Affordable medical, dental, and vision coverage available beginning on your 30th day
- PTO program for all associates, including paid holidays and vacation
- 401(k) with generous company match
- Tuition reimbursement program
- Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose :

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities :

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience :

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.