Community Operations Manager, Laguna Sur Villas

Job Description

Job Description

Description:

Become the Best Part of PMP Management!

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as Community Operations Manager , Laguna Sur Villas, Aliso Viejo, CA .

Who We Are

Property Management Professionals (PMP) is an industry leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Texas, and Utah. PMP delivers a boutique-style level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms.

PMP is one of the fastest growing management firms in each of our respective submarkets, which provides our team members’ a unique opportunity to develop and grow their careers. Our people-centric culture attracts and retains the industry’s top talent and has served as one of our competitive advantages, driving our growth and success over the past decade and a half.

To learn more about PMP and our unique company culture, we invite you to visit our social media platforms below:

Instagram/pmpmanage facebook/pmpmanage linkedin/company/pmpmanagement

Who We’re Looking For

PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.

Position Description: The Operations Manager will play an intricate role in overseeing the day-to-day operations of the community working closely with the security staff and management. This is a great entry level position for anyone looking to learn and grow in Property Management and Association Management.

Duties & Responsibilities:

• Provide extraordinary service to all Association residents, addressing all matters timely.
• Performs vendor management including property access coordination and document compliance.
• Assist with regular community inspections to proactively address issues, meeting with Association vendors as necessary.
• Join the Community Manager on monthly vendor walks (landscape, janitorial, etc.) to review performance and discuss expectations.
• Assist the Community Manager in the vendor Request for Proposal (RFP) process, preparing the comparative analysis matrix and gaining exposure to the RFP process.
• Provides a second layer of access control and key management.
• Manage and maintain records and files efficiency, inclusive of digital platforms.
• Provides effective communication through all management departments, Board of Directors, vendors, and homeowners.
• Assist with escalated resident or property matters as needed.
• Work directly with on-site staff, vendors, and the Association Board of Directors to provide the support and guidance necessary for them to meet their operational obligations and fiduciary duties.
• Additional duties as assigned by the Community Manager and Board of Directors.

Required Qualifications:

• 1-2 years of experience in association management or a hospitality role
• Extraordinary customer service skills
• Exceptional writing and communication skills
• Proficient in Microsoft Office programs
• Strong organizational skills
• An honest, responsible, optimistic, and enjoyable demeanor
• Able to stand or be mobile for more than 50% of the work shift
• Bilingual in Spanish preferred but not required

The position is estimated to work 24 hours per week, or 3 days per week.

May be flex to additional hours