In Room Dining Agent (Cashier/Order taker)

Job Opportunity

Are you motivated to have fun and make friends? We are, so if you want to feel excited on your way to work and can't wait to be a part of service luxury style, this could be the job for you.

Job Focus:

Focus is on, but not limited to the following:

Must love and support their team!

Must love and take care of guests!

Must say "yes" and "thank you" often!

Answer room service phone within two rings, using correct salutations and telephone etiquette

Take guests' food and beverage orders, utilizing suggestive selling techniques and following all departmental standards

Input orders into system and distribute to servers; ensure authorization for room charges

Process all payment methods in accordance with accounting procedures and policies

Greet guests in a positive, friendly manner and make them feel welcome

Effectively communicate with management, chefs, and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees

Maintain complete knowledge of and comply with all departmental policies, procedures, and standards

Resolve guest complaints, ensuring guest satisfaction

Ensure accuracy of guest name and room number of each order for delivery

Access all functions of the POS system in accordance to specifications

Ensure timely set up and delivery of orders

Input charges for amenity orders and coordinate delivery of such with servers; following departmental procedures

Review and maintain the mini bar system and dispatch refill requests

Dispatch table/dirty dish pick ups

Performs other job related duties as assigned

Desired Qualifications:

Prefer a minimum of six (6) months experience as a reservationist or cashier/order taker

Must be at least 21 years of age or older

Ability to obtain a valid Nevada alcohol awareness card and Nevada food handler safety training card

Must have an exceptional personality and hospitality driven attitude

Must be a highly organized individual with the ability to handle numerous tasks at a time

Must be polished, professional, friendly, dynamic and able to multitask

Able to take initiative in a VIP driven and guest service focused environment

Maintains a "sense of urgency" attitude for the completion of responsibilities/tasks

Ability to work in a fast-paced, high pressure environment

Has excellent verbal and written communication skills- proficiency in English required

Dedicated and willing to go above and beyond