Systems Administrator

Support daily operations of the Global Service Desk (GSD) Provide frontline technical support for enterprise IT systems across multiple secure network environments Monitor and manage ticket queues within Jira or equivalent ITSM tools Troubleshoot user issues involving access, hardware, software, and connectivity Process account creation, modification, and deactivation requests according to security policies Escalate complex or unresolved issues to Tier 2 and Tier 3 support teams and track them through completion Perform workstation imaging, setup, and deployment for onboarding and system readiness Document troubleshooting steps, resolutions, and procedures in knowledge base systems such as Confluence Support patching, software installation, and system updates Coordinate with network, cybersecurity, and engineering teams on cross-functional issues Maintain audit-ready documentation for account management and system activities Provide technical support during operational events and high-tempo activities Communicate issue status and resolutions to users and stakeholders Participate in 24/7 operational coverage, including shift work and on-call rotations Requirements 0 years experience with Bachelor’s degree in a related field; or High School Diploma (or equivalent) with 4 years of relevant experience Experience with Windows operating systems and basic troubleshooting Ability to follow technical procedures and standard operating instructions Strong communication skills, both written and verbal Must currently have and be able to maintain a Secret security clearance Must obtain and maintain CompTIA Security+ certification within 90 days (if not already held) Experience working in a service desk or enterprise IT support environment (preferred) Familiarity with Jira or similar ITSM tools (preferred) Basic knowledge of Active Directory and account management processes (preferred) Experience supporting users in DoD or secure network environments (preferred) Familiarity with system imaging, workstation setup, or hardware deployment (preferred) Exposure to cybersecurity practices or compliance frameworks (e.g., STIGs) (preferred) Experience with knowledge base tools such as Confluence (preferred) Ability to troubleshoot basic network connectivity issues (preferred) Adequate visual acuity and manual dexterity for meeting the requirements of the Systems Analyst discipline Demonstrates proficiency in providing frontline technical support for enterprise IT systems, including troubleshooting user issues and managing ticket queues. Capable of maintaining security compliance and documentation while collaborating with cross-functional teams in a fast-paced environment. Highest-signal resume keywords Windows Operating Systems CompTIA Security+ Certification Jira or ITSM Tools Active Directory Troubleshooting Network Connectivity ATS Optimization Keywords Hard Skills Technical Support Troubleshooting Workstation Imaging Account Management System Updates Patching Software Installation Documentation Network Connectivity Cybersecurity Practices Soft Skills Strong Communication Skills Certifications & Qualifications CompTIA Security+ Certification Secret Security Clearance Industry Keywords Global Service Desk Enterprise IT Support Secure Network Environments DoD Compliance Frameworks Tools & Technologies Jira Confluence #J-18808-Ljbffr Jobtailor