STORE DIRECTOR - DALLAS

Job Description

Job Description

Join Tootsies as our Dallas Store Director and play a key role in shaping the luxury retail experience. We are seeking a dynamic leader with a passion for exceptional customer service, team development, and driving business growth in luxury women’s fashion.

Key Responsibilities

• Deliver an exceptional customer experience for every shopper, every time.
• Lead by example, fostering a culture of luxury service for all clients.
• Ensure every customer interaction is customer-centric and reflects our brand’s values.
• Maintain a positive, upbeat, and inviting store environment.
• Demonstrate strong leadership at all in-store events and functions.
• Utilize clienteling tools and instill a customer-focused mindset in the team.
• Stay informed on market trends and lead initiatives for impactful customer communications.
• Maximize the potential of all product categories through cross-functional collaboration.

Lead and Develop a High-Performance Sales Team

• Build and manage a team of professional stylists.
• Mentor and support team members to deliver outstanding customer experiences.
• Provide consistent feedback and leadership focused on growth and satisfaction.
• Identify, recruit, and develop talent, while building strong succession plans.
• Set and manage ambitious individual and team targets to ensure goals are achieved.
• Maintain a constant floor presence to support sales opportunities and team execution.
• Address and resolve conflicts promptly to protect the customer experience and support the team.
• Proactively seek and implement process improvements.

Foster Collaboration Across Tootsies Channels

• Contribute to the development and implementation of operational solutions.
• Manage projects and communication across teams and leadership.
• Serve as a trusted resource for the leadership team.
• Collaborate with HR and other store leaders to support overall company success.

Qualifications

Required

• 10+ years of experience with luxury customer products
• 10+ years leading luxury commissioned sales teams
• Proven record of success
• Strong people engagement, presentation, and communication skills
• Collaborative, team-oriented mindset
• Passion for designer women’s fashion and industry trends

Preferred

• Retail industry experience
• Experience working with affluent customer products

Desired

• 10+ years of experience in luxury selling
• Experience in luxury women’s apparel sales
• Talent for fashion styling

Tootsies is an Equal Opportunity Employer.