Claims Coordinator

Claims Coordinator – Restoration Industry Benefits 401(k) Paid time off Vision insurance Dental insurance Training & development Join our team and help guide homeowners through one of the most important processes after a disaster—restoring their peace of mind. We’re looking for a detail-oriented, proactive Coordinator to manage restoration claims from start to finish. If you thrive in a fast-paced environment, enjoy helping people, and are highly organized—we want to meet you. What You’ll Do Manage claims from First Notice of Loss (FNOL) through job completion using our CRM Dispatch technicians based on availability and job urgency Track job progress to ensure we meet insurance carrier SLAs and internal deadlines Communicate clearly with homeowners, insurance adjusters, and mortgage companies Review and upload documents, job notes, and photos—follow up on anything missing Assist with or draft Xactimate estimates; ensure accuracy before submission Handle customer concerns quickly and elevate issues when necessary Keep daily job documentation organized and up to date Work closely with Project Managers, Estimators, and technicians to keep projects moving What We’re Looking For High school diploma or GED required; college preferred 1–3 years of Xactimate (X1 or 28) experience preferred Strong customer service and communication skills Excellent organization, time management, and attention to detail Comfortable with Microsoft Office and CRM tools Calm and professional under pressure IICRC certifications (WRT, ASD, OCT, etc.) a plus Why You’ll Love Working With Us Make a meaningful impact during people’s toughest times Supportive team atmosphere with room for growth Competitive pay, training, and benefits Fast-paced, never-boring environment Opportunity to learn restoration and claims management from the inside out Physical Requirements Sitting and computer use for extended periods Occasional lifting (up to 20 lbs) Frequent typing, phone use, and task switching Apply today and become the reliable link between our field crews, our clients, and our insurance partners! Compensation: $17.00 - $22.00 per hour Build a Career That Matters at ServiceMaster Restoration Services – Marietta, GA At ServiceMaster Restoration Services, we’re more than just a restoration company — we’re a team of people who care. Whether it’s a flooded home, a fire-damaged business, or a mold-contaminated property, our mission is clear: Restore peace of mind and help people rebuild after disaster strikes. Based in Marietta, Georgia, we serve homeowners and businesses across the Metro Atlanta area with fast, reliable, and compassionate restoration services. We specialize in Water damage mitigation Fire and smoke restoration Mold remediation Emergency response and structural drying Content cleaning and pack-out services Construction Services We are proud to be a trusted name in the community — and none of it would be possible without our team. Our employees are the heart of what we do. Why Choose a Career With Us Make a Real Impact: Every job you do makes a difference in someone’s life. Grow Your Skills: We offer on-the-job training, IICRC certification support, and clear advancement opportunities for technicians, project managers, estimators, and team leads. Work With a Supportive Team: At ServiceMaster, you’ll be surrounded by professionals who take pride in their work and care about each other. We believe in teamwork, communication, and a positive work environment. Earn Competitive Pay & Benefits: Your hard work should be rewarded. We offer competitive hourly and salaried compensation, plus potential benefits such as paid training & certification support, flexible scheduling options, overtime opportunities, career advancement pathways, company apparel, tools, and equipment provided. Be Part of a Resilient Industry: Restoration is an essential service — and it’s not going away. Our industry is recession-resistant and constantly growing, offering long‑term job security and demand. Ready to Join the Team? If you’re passionate about helping others, working with your hands, and growing in a meaningful career — we want to meet you. Call Us Today: View phone number on click.appcast.io Serving Marietta & the Greater Atlanta Area Apply Online: smrestorationservices.com ServiceMaster Restoration Services is proud to be an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC. #J-18808-Ljbffr