Client Services Analyst(Required Finance Industry expereince)

Our client, a leading financial services and investment management firm, is looking to hire a Client Service Analyst – Shareholder Services in Chicago IL.

Pay Rate Range: $32-33 per hour,

Responsibilities:

Manage client relationships and serve as the primary point of contact for financial advisors, clients, and sales partners.

Support client onboarding, account servicing, portfolio inquiries, and client lifecycle events.

Collaborate with Sales, Portfolio Management, Product Management, Legal, and Compliance teams to deliver exceptional client service.

Resolve client issues, monitor service requests, and escalate concerns as needed.

Communicate account updates and trading activity status to clients and sales partners.

Identify opportunities to improve client retention, service delivery, and operational efficiency.

Support process improvement, automation, and other business development initiatives.

Requirements:

Bachelor's degree required.

Minimum 3-5 years of customer-facing financial services experience.

Experience supporting financial advisors, wealth management clients, asset management products, or Separately Managed Accounts (SMAs).

Strong client service, relationship management, communication, and problem-solving skills.

Excellent analytical abilities, attention to detail, and time management.

Proficiency in Microsoft Word, Excel, Access, and PowerPoint.

Ability to work independently and collaboratively in a fast-paced environment.

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k) retirement savings, life and disability insurance, an employee assistance program, legal support, auto and home insurance, pet insurance, and employee discounts with preferred vendors.

Equal Employment Opportunity

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights upon hiring or any inquiry regarding parental leave or lactation accommodation.