Retail Sales Associate

Job Description

Job Description

Are you someone who thrives on sharing your knowledge and passion with others? Journeyman Distillery is seeking a Retail Sales Associate to join our team and help guests discover our unique, high-quality products. From guiding customers through our selection to offering personalized recommendations, you’ll be helping create memorable experiences while supporting Journeyman’s growth. If you have a love for history, authenticity, and exceptional customer service, we’d love to have you join our retail team!

At Journeyman Distillery, we believe hard work and dedication deserve to be rewarded. To that end, we provide a comprehensive benefits and incentives package.

Here’s a peek at what you will receive as a Journeyman employee:

• Outstanding Growth Opportunity!
• Paid Time Off – begins accruing on Day 1
• 401(k) with Employer Match available
• Medical Insurance – 30+ hours/week
• Dental, Vision, Life, Supplemental Insurance options – 20+ hours/week
• Free Quarterly Bottle of Spirit (21+)
• Loyalty Incentives (ask about our 5-Year Bottle Reward!)
• Employee Discount
• Monthly Founders' Tour with Bill and Johanna Welter
• Annual Employee Putting Competition
• Annual Employee Holiday Party

All team members must uphold and embody Journeyman’s Core Values which represent the culture, attitude, and immediate priorities ensuring our cohesion and success.
CORE VALUES

GRIT MAKES GREAT

• We believe that no challenge is too big and we take pride in hard work.
• Grit is our foundation - perseverance through adversity, strength in difficulty, and a relentless drive to succeed.
• Challenges are opportunities in disguise and we welcome them with determination and resolve.
• Nothing great happens by taking the easy route.

ALWAYS A JOURNEYMAN, NEVER A MASTER

• 'Good enough' isn't in our vocabulary.
• We are committed to constant improvement and the pursuit of excellence in distilling, brewing, and hospitality.
• Mastery is a moving target - and we embrace the grind, knowing the journey itself is what pushes us forward.

1st CUSTOMER

• Exceptional service defines us - through every touchpoint, every day (362 a year), until the last second and beyond (59:59+).
• This mindset extends to how we treat vendors, partners, and each other.
• 1st Customer is our culture - and our legacy
• As storytellers and champions of Journeyman, we embody the values we stand for, through every interaction.

Ambassador

• Taking pride and ownership in your work
• Engagement and active participation in your work and company activities
• Being a positive force in the workplace; creating a culture of positivity
• Extending common courtesy to self, employees, vendors, and guests 
• Being an evangelist and promoter of the company and brand

PRINCIPAL DUTIES:

• Greet guests in a friendly fashion and welcoming manner in order to determine their needs.
• Share knowledge and information of Journeyman Distillery products and company history including the American Factory building.
• Understand and communicate to guests our available products, as well as Journeyman accommodations and services.
• Nurture an excellent guest experience.
• Operate point-of-sale system.
• Accurately handle cash and credit card transactions.
• Answer guest queries, and take messages over the phone.
• Stock product areas and replenish displays of items to be sold.
• Keep entrances to building and workspace clean and welcoming throughout shift.

Requirements

PHYSICAL, MENTAL AND VISUAL SKILLS:

• Must be at least 19 years of age or older.
• Must hold or have applied for an employee permit for alcohol sales.
• Must speak English fluently, and be able to write in basic English.
• Good organizational skills and verbal communication skills.
• Ability to use logical or rational thinking to solve problems.
• Ability to perform job functions with attention to detail, speed and accuracy.
• Ability to visually inspect food and beverage orders, read order forms and ensure that orders comply with the customer’s request.
• Ability to stand for 6-8 hours
• Ability to perform moderate physical work; may be required to lift up to 50 pounds occasionally, up to 30 pounds frequently and up to 25 pounds of food trays carrying over their head constantly and performing such activities as bending, stooping, kneeling, crouching, climbing, reaching, standing, walking, pushing, pulling, lifting and grasping for up to five hours without sitting.