Communications Operator 1/PBX

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Organization: SMPMC-Sutter Mills Peninsula Medical Center

Position Overview:

Receives incoming calls to the main switchboard/Private Branch Exchange (PBX), routes them to the appropriate department or person, and takes messages as needed. Handles basic questions about the business, including hours of operation, directions and phone numbers for individuals and departments. Gains confidence and cooperation from the physicians, staff, and other healthcare providers through competent job performance, attentive monitoring and care, and effective communication. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care.

Job Description:

JOB ACCOUNTABILITIES:

CONTACT CENTER SERVICES:

Identifies, contacts and connects the appropriate department or individual per request in a timely manner.

Answer calls, in a professional and courteous manner, and quickly ascertains callers' needs, taking messages for staff members as needed.

Uses the overhead paging system to communicate information and locate personnel.

Performs and coordinates duties, according to policy and procedure, in an expedient manner to ensure customer satisfaction.

Operates and troubleshoots diverse equipment and technology necessary for job performance.

CLERICAL:

Performs general clerical tasks, such as answering phones and interacting with customers and patients on a daily basis.

Prepares and completes accurate, job-related documentation, including maintaining a detailed log of call information and occurrence.

SAFETY:

Maintains a clean, neat, and safe working environment.

COMPLIANCE:

Performs job responsibilities in compliance with department standards, policies, and procedures, as well as local, state and federal regulatory agencies to deliver the highest level of service.

Maintains strictest confidence of all patients protected health information (PHI) and protects all PHI from accidental, intentional, or inappropriate disclosure.

EDUCATION:

HS Diploma or General Education Diploma (GED)

Job Shift: Varied

Schedule: Part Time

Shift Hours: 8

Days of the Week: Variable

Weekend Requirements: Every Weekend

Benefits: Yes

Unions: No

Position Status: Non-Exempt

Weekly Hours: 25

Employee Status: Per Diem/Casual

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $32.33 to $45.25 / hour

The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate's experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health's comprehensive total rewards program.