Sr. Salesforce Administrator

Sr. Salesforce AdministratorWe are seeking a Senior Salesforce Administrator with strong Copado DevOps experience to support and evolve our Salesforce platform within the Utility and Energy industry. This role is critical to ensuring Salesforce reliably supports customer operations, field services, regulatory processes, and high-availability production environments. The ideal candidate has deep Salesforce administration expertise, experience supporting regulated environments, and a strong understanding of release management and change control using Copado.Salesforce Administration (Utility-Focused)Serve as a senior administrator for Salesforce supporting: Energy programs, billing integrations, and service requestsConfigure and maintain: Flows, validation rules, approval processes, and automation; Custom and standard objects aligned to utility business processes (e.g., service points, work orders, assets, improvement, enhancement); Page layouts, record types, Lightning apps, and mobile configurationsManage users, roles, profiles, permission sets, and security aligned with segregation of duties and compliance requirementsMonitor org health, data volumes, integrations, and system performanceTroubleshoot production issues, bugs, enhancement impacting service, outages, or field operationsCopado & Release ManagementAdminister and manage Copado DevOps across multiple Salesforce environmentsExecute and coordinate deployments across Developer sandboxes, Integration / QA, UAT, ProductionEnforce Copado best practices including Branching strategies, Promotion paths, User story lifecycle managementCollaborate with developers and QA to resolve deployment conflicts, regression issues, and environment inconsistenciesSupport scheduled releases and emergency hotfixes, Enhancement in support of operational continuityUtility Operations & ComplianceSupport Salesforce solutions used in Customer account management, Energy efficiency or renewable programs, Regulatory and audit requirements, Data security, access controls, and change management policiesMaintain documentation for releases, configuration changes, and compliance reviewsCollaboration & LeadershipAct as a trusted technical partner to Business stakeholders, IT leadership, Developers and system integratorsTranslate utility business requirements into scalable Salesforce solutionsMentor junior administrators and promote platform best practicesParticipate in Agile ceremonies including sprint planning, backlog refinement, and retrospectivesRequired Qualifications8+ years of hands-on Salesforce Administration experience5+ years Strong experience administering and deploying with Copado DevOpsAdvanced experience with Salesforce Flows and declarative automationExperience supporting large, complex, or regulated Salesforce environmentsSolid understanding of Salesforce security, sharing, and data model designExperience working in Agile / Scrum delivery modelsExcellent communication, documentation, and problem-solving skillsSalesforce Administrator Certification (ADM 201)Salesforce Advanced Administrator CertificationCopado Fundamentals or Advanced CertificationExperience in utility, energy, or regulated industriesBasic understanding of Salesforce development concepts (Apex, metadata, source control)