Business Development Specialist

Business Development SpecialistThe primary responsibility of the Business Development Specialist is to generate additional business from our existing clients. The Business Development Specialist will act as a liaison between the client and the rest of the organization by facilitating client onboarding, training, escalating client concerns, and any additional requests as needed.Essential FunctionsServe as point of contact for our clientsMaintain client database in HubSpot CRMHost recurring client performance review callsCreate and implement client onboarding and trainingCreate material (PowerPoint presentations and Excel scorecards) for client meetingsCapture client concerns and relay that information to the appropriate internal team(s) and facilitate resolution of client concernsSupport client relations leaders, enabling them to efficiently manage client relationshipsMaintain excellent customer service rapport, strong telephone supportResearch inquiries from client, agent, auction, or customerComplete ad-hoc client requestsServe as the liaison from the client to the rest of the organizationCompetenciesProfessional written and oral communication skillsAbility to manage several clients and internal customer requestsMicrosoft office expert – need to create PowerPoint presentations, Excel scorecards, manage calendar invites, frequent email communication with clientsAbility to communicate with client professionally and work internally with other departments to solve client problemsExcellent time-management skillsWork independently with minimal supervision and the ability to make decisions and recommendationsCompetenciesProficient with spreadsheets and databasesAbility to think analyticallyAble to perform without direct supervisionComfortable working in a changing and dynamic environmentHigh attention to detailStrong organization skillsExcellent written and oral communicationCommitment and ability to meet critical business deadlinesEducation and ExperienceAssociates Degree or equivalent from a two-year college or technical schoolBachelor's degree or higher, in business related field, preferred2 years in customer service or inside sales preferredBenefitsCompetitive compensation packageFull suite of medical benefits, including dental, vision, pet insurance and more!PTO and holidaysPosition Type/Expected Hours of WorkThis is a full-time position. Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand.Physical RequirementsThis position is indoors. Must be able to sit at a computer terminal for an extended period of time. May be asked to lift approximately 25 lbs. Exposure to moderate noise and light, i.e. business office with computers, phone, printers, light foot traffic.EEO StatementLocation Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.