Inspection Coordinator

Field Technician SchedulerMake a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.This position is responsible for organizing, scheduling, and managing the flow of activities for the field technicians. They monitor/adjust the daily schedule as needed to complete the expected and upcoming work in the short term. This position is responsible for collaborating with managers, office staff, sales staff, field technicians, contractors, and customers to ensure smooth and profitable projects from start to finish.Essential Duties & Responsibilities:Schedule appointments for clients, answer phones and track clients' service records.Assess the needs of clients and connect them with the correct provider.Create and maintain a directory of providers and resources.Create and maintain a database of clients and client needs.Bill completed service SRs for local accounts.Order any materials needed for the required service.Interact with clients who are not satisfied, putting service and communication techniques into practice and resolving any conflicts professionally and answering inquiries respectfully.Evaluate the quality of all services and identify areas that need improvements.Ensure each client is given the necessary services and follow up to fill ongoing service needs.Maintain good relationships with providers and clients to keep customer base.Monitor the services being provided and stay up to date on any services being introduced or discontinued.Expand the list of resources and providers to assure there are no gaps in services.Answer telephones and respond to email inquiries in the office.Perform other duties assigned by management.Education/Qualification:1-3 years of industry experience or a related customer service experience requiredPrevious administrative experience preferredProficient skills in Microsoft Office, including Microsoft Word and Microsoft ExcelSedona / ServiceTrade skills and experience preferredExcellent customer service and problem-solving skillsHigh quality organizational skillsThe ability to work well under deadlines and to multitaskThe ability to build relationships and coalitions within the communityExcellent verbal and written communication skillsExcellent critical thinking and problem-solving skillsOther Duties:Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.Performs other duties as assigned.Physical Requirements:Prolonged periods sitting at a desk and working on a computer.Compensation:$24–$28 /hour depending on experienceBenefits and Perks:Excellent payMedical, dental, visionCompany paid life insuranceCompany paid short-term disability401K with employer matchPaid vacation and company holidaysTraining and Career DevelopmentCompany vehicle (if job applicable)Immediate qualification for the ALL In Ownership Plan for all eligible full-time employeesPye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.