Client Services Representative (Part-Time)

Client Service Representative (Part-Time)

Kenneth Young Center is a 501(c)(3) not-for-profit dedicated to providing comprehensive outpatient behavioral health services to individuals of all walks of life. Located in the Northwest suburbs of Chicago, we offer a wide range of services including outpatient therapeutic care, recovery-oriented support, community prevention, LGBTQ+ outreach, older adult services, and crisis intervention. Our team welcomes and celebrates unique perspectives and represents the diversity and vitality of our local communities. Join our team to grow in your career while building stronger, healthier communities.

Job Scope: Join the reception team at a thriving behavioral health and social services agency, acting as the first point of contact for clients and visitors at our main office. Client Services Representatives perform a variety of administrative duties that support daily operations and clinical staff, including checking in clients for appointments, greeting visitors who enter the lobby, answering incoming calls and routing to appropriate extension, appointment scheduling for psychiatric providers, accepting payments for client accounts, and sorting incoming mail and faxes. Customer service skills and an interest in serving the community are essential.

Program Responsibilities

• Complete check-in process for clients arriving on-site for appointments.
• Use electronic client management system to schedule clients for follow-up appointments with psychiatric providers at prescribed intervals.
• Provide customer service and administrative support to clients and staff.
• Sort incoming mail and distribute to appropriate staff mailboxes
• At least once per shift check the fax machine and distribute uncollected faxes to appropriate staff mailboxes.
• Other duties as directed by supervisor.

Education and Experience

• Previous client/customer service experience required.
• Computer skills required.
• Minimum three years' previous experience in an office environment.
• Two years of college preferred.
• Familiarity with behavioral healthcare setting preferred.

Schedule:

• Part-Time, Non-exempt, Hourly, average 20 hours scheduled per week
• Hours: Mon-Thurs 3:00pm-7:00pm, Friday 1pm-5pm (Saturday backup coverage as needed (9am-2pm)
• Must have the flexibility to work as a backup to other receptionists.