Salesforce Business Analyst

Benefits Competitive salary Location Onsite: Boston, MA Experience Level Senior Level (7 or more years of relevant experience) Role Overview The Salesforce Business Analyst supports enterprise Salesforce initiatives by partnering with business stakeholders, technical teams, and leadership to analyze business processes and deliver scalable Salesforce solutions. This role is responsible for requirements gathering, process improvement, solution definition, testing coordination, and user adoption activities. The position works across multiple business functions to improve operational efficiency, streamline workflows, and support data‑driven decision‑making within a complex public‑sector environment. Key Responsibilities Business Analysis & Requirements Management Gather, analyze, and document business, functional, and technical requirements through stakeholder interviews, workshops, and discovery sessions Facilitate requirements gathering sessions with business users, subject matter experts, and cross‑functional teams Analyze current business processes and identify opportunities for automation, optimization, and process improvement Create and maintain business requirements documents, user stories, use cases, process flows, and acceptance criteria Translate business needs into scalable Salesforce solutions Salesforce Solution Design & Delivery Collaborate with Salesforce administrators, developers, architects, and vendors to design and implement solutions Support the configuration and enhancement of Salesforce objects, workflows, validation rules, reports, dashboards, and automation processes Assist with system integrations, data migration activities, and platform enhancements Ensure solutions align with business objectives and operational requirements Agile Delivery & Project Support Facilitate backlog grooming and refinement sessions with product owners and stakeholders Participate in sprint planning, sprint reviews, and Agile ceremonies Prioritize enhancements and ensure requirements are development‑ready Support project teams throughout the solution delivery lifecycle Testing & Quality Assurance Develop User Acceptance Testing (UAT) strategies, test plans, test scripts, and test scenarios Coordinate and facilitate UAT sessions with business users and stakeholders Document defects, track issue resolution, and obtain business sign‑off prior to production deployment Support regression testing and validation activities Reporting, Analytics & Data Governance Create and maintain reports, dashboards, and analytics to support operational and management reporting Assist with data quality initiatives, master data management, and governance activities Support compliance reporting and performance monitoring efforts Ensure data integrity and usability across Salesforce solutions Training, Documentation & User Support Develop user training materials, knowledge transfer documentation, and standard operating procedures Provide training and support to end users Support post‑implementation activities including troubleshooting, issue resolution, and user adoption Maintain comprehensive documentation for system functionality and business processes Compliance & Stakeholder Engagement Ensure solutions comply with accessibility standards, security policies, privacy requirements, and organizational guidelines Communicate effectively with technical and non‑technical stakeholders Build strong partnerships across business units and technology teams Support continuous improvement initiatives and change management activities Required Qualifications Bachelor’s degree in Information Systems, Business Administration, Public Administration, or a related field 7 or more years of experience as a Business Analyst Hands‑on experience supporting Salesforce platforms, including configuration, reporting, and workflow automation Strong experience gathering, documenting, and managing business requirements Experience analyzing and improving business processes Experience working in Agile or hybrid project delivery environments Experience developing and executing UAT plans and testing activities Strong written and verbal communication skills Ability to work effectively with technical and non‑technical stakeholders Preferred Qualifications Salesforce Administrator, Salesforce Business Analyst, or related Salesforce certifications Experience supporting government, transportation, or public‑sector organizations Experience with Azure DevOps (ADO), Jira, or similar project management tools Experience with APIs, integrations, middleware, or data migration initiatives Familiarity with data governance and master data management practices Experience supporting accessibility compliance initiatives and public‑facing applications Core Skills & Attributes Strong analytical and problem‑solving skills Excellent stakeholder facilitation and relationship‑management abilities Strong documentation and requirements management expertise Ability to translate business needs into practical Salesforce solutions Process improvement and workflow optimization mindset Strong attention to detail and organizational skills Ability to manage multiple priorities in a fast‑paced environment Commitment to compliance, governance, and data quality Collaborative, team‑oriented approach Strong customer service orientation and public‑sector awareness #J-18808-Ljbffr