Business Office Associate - Full Time

7197 – South Boulevard – 10510 Cadillac St, Pineville, North Carolina, 28134 Provide an iconic customer experience - Summary: Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal process. These processes include responsibility for cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service by answering questions and handling incoming calls. What you will do – Essential Responsibilities: Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines. Provides customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions, and explaining paperwork process. Seeks win/win solutions for the customer and partners appropriately. Processes paperwork associated with retail and wholesale automobile sales – including printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information for registration or titling, processing reassignments, auditing completed paperwork, collecting payoffs, and ensuring proper paperwork and signatures. Processes auction sales, dealer registration, and/or appraisal lane purchases – including collection of titles, calling and following up, paying off finance, and securing proper documentation for the Home Office. Manages multiple pay types, including receiving and counting money, distributing funds, preparing deposits, and handling the safe with consideration for security and loss prevention. Processes paperwork affiliated with the state DMV – submitting necessary paperwork to title or register a vehicle for a customer after the sale or obtaining a title for a customer after the sale. Mentors new Business Office Associates and trains other store departments on Business Office processes and procedures. Clerical responsibilities – copying, filing, reconciling missing dealer plates or information, and data entry into Microsoft Excel and proprietary systems for logging vehicle registration tags. Answers a multi-line phone system, responds to callers’ needs, and directs calls as appropriate. Learn and succeed as part of a team: Pleasant, but noisy office environment. Numerous distractions and disruptions due to incoming communication. May require walking or standing for extended periods of time. Variety of work schedules with shifts that include nights, weekends, and holidays. Wear CarMax clothing (acquired through the company) at all times while working in the store. Qualifications: Work requires ability to: Read, interpret and transcribe data to maintain accurate records. Use resources and partnerships to balance the needs of the customer and the business. Understand numeric filing systems. Use word processing, spreadsheets, and other programs, displaying intermediate PC skills. Prioritize and multi‑task in a deadline‑oriented environment requiring above‑average organizational skills and attention to detail. Lift objects that weigh as much as 15–20 lbs. Speak and listen effectively in dealing with both internal and external customers, in person, over the phone, and in writing. Complete CarMax provided training as required. Develop partnerships with the Sales team and other departments to provide quality customer service. Maintain confidentiality of all records, files, and reports within the scope of the position. Report Asset Protection and/or Human Resource related issues to management. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application. #J-18808-Ljbffr CarMax Business Services LLC