Field Service Engineer

Field Service Technician

Location: Keene, NH, US, 03431 Business Unit: Ophthalmic & Precision Solutions

In this highly visible role, the Service Technician is a key member of an international service team and serves as a liaison between the customer and company for technical service issues. General duties include machine installation, preventative maintenance, troubleshooting of electromechanical, electronic and software problems both at the customer site and remotely via telephone and email. The ability to work effectively and efficiently under scrutiny of the customer's demanding production schedule is critical for this position.

Perform machine installations and preventative maintenance at customer's location in a professional manner

Train customer on machine operation and software functionality

Able to operate machine to prove out performance for example: cut standard lens configurations, acceptance parts and other lens samples for customer evaluation of machine capability and performance

Provide information to customer support team in the factory for generating spare parts and service quotations, and enter information accurately and timely into CRM system

Provide excellent technical service to customers via telephone and email communication

Assist in preparation of service documents, instructions, photos, drawings, etc. to aid customers in troubleshooting

Assist in continuous refinement of operator manuals and other machine documentation for customers' ease of use

Collaborate with engineering and production personnel to assist in troubleshooting both machine manufacturing and customer machine issues

Provide timely and detailed customer service reports, and enter CRM system

Traveling up to 50% is required

Other duties as appropriately delegated by the supervisor

Demonstrate interpersonal skills required of a customer facing liaison of the company

Proficient in troubleshooting electromechanical, electronic and software machine operation issues

Possesses logical reasoning and deductive problem-solving abilities

Good working knowledge of electromechanical systems including power electronics, precision motion control mechanics, personal computers, networking and customers' applications

Familiarity with industrial hydraulic and pneumatic systems

Proficient understanding of electronic schematics and mechanical drawings

Good written and verbal communication skills to foster efficient problem solving with the customer and internal discussions with engineering and service team

Detail oriented with strong problem solving and analytical skills

Strong organization skills to efficiently plan and coordinate multiple customer service visits, equipment logistics and work scope within compressed time schedules

Knowledge of Microsoft office suite required

Knowledge of Salesforce CRM preferred

This is what you'll need to be successful in this role

Associate's degrees (AS) in a technical discipline desired, or relevant experience

Minimum of 2 years of field service or similar experience required

Prior machinery service experience a plus

Valid Driver's License and Passport required

Compensation

Employee Type: Hourly Currency: USD Salary Minimum: 75,000 Salary Maximum: 80,000 Incentive: 1289

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.