Dining Room Manager

Supervisor, Dining OutletsResponsible for supervising the daily operation of assigned dining outlets including team member selection, product ordering, guest satisfaction, scheduling, budget adherence and budget construction.Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.Minimum necessary qualifications:Education:High School diploma or GED2-year Hospitality/Business Management or related degree and 2 years restaurant high volume (1.5 million per annum) multiple food outlet experience or 4 years in a high volume (1.5+ million per annum) multiple outlet Food & Beverage operation with 3 years supervisory or managerial experience in Food & Beverage OperationExperience:Experience in developing, implementing, and evaluating Food and Beverage programsExperience in all F&B operations to include, Beverage, Deli, Family Style, Fine Dining and BanquetsWorking knowledge in product ordering and inventory controlWorking knowledge of POS systemsMichigan TAM certification or must obtain within 60 days of employmentMust obtain SERVSafe Certification within 90-days and maintain throughout employmentExperience working with a Tribally run casino and/or resort preferredA documented and verifiable combination of education and experience may be substituted for degree requirements.Age requirement:At least 21 years of ageSkills and abilities:Excellent computer skills with experience in word processing, databases, and spreadsheetsExcellent organizational, verbal, and written communication skillsGuest service, interpersonal and teamwork skills to maintain quality service deliveryAccurate and detail-orientedExcellent problem solving skillsCash-handling skills with the ability to count money and give change swiftly and accuratelyMaintain high confidentialityAbility to work independently with minimal supervisionAbility to work cooperatively with all departmentsAbility to operate most office equipment (computer, fax, copier, etc.)Verifiable knowledge of development and successful management of departmental budgets, labor control and expensesBest practices of team member selection, development, and mentoring team members to successConditions of employment:Conditions of employment with Little River Casino Resort include passing a pre-employment drug test excluding marijuana, a background investigation to secure a license from the Little River Band of Ottawa Indians Gaming Commission, passing Resort background check to meet the employment eligibility requirements as they pertain to the position and successfully completing a 90-day introductory period.Individual must not have been charged or released from employment or involved in anything which could be considered a liability to the Resort, e.g. harassment, theft, violence, or integrity issues.Knowledge, competences, and talents:Accountable - Accept responsibility and account for actionsAssignment - Ability to accurately plan, hire, schedule, and correctly assign, appropriate workloads to your staff's knowledge, skills, and abilitiesCollaborate - Ability to work with team members and management team to improve the gaming environment and continue to create a fun and exciting entertainment culture for our guestsCommunication – Clearly, concisely, and professionally use verbal and written skills with guests, team members, management team and vendorsGuest Orientation - Establishes and maintains long-term guest relationships, building trust and respect by consistently meeting and exceeding expectations in a professional and ethical mannerConfidential - Will maintain and abide to the highest standards of confidentiality pertaining to team member, department, LRCR, and guest informationDetail Oriented – Ability to pay attention to the minute details of a given project or taskDiversity – Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job typeEmotional Intelligence - Able to keep your emotional intelligence skills present and accessible, including thought and emotion control, emotional barriers, a flexible mindset and be conscious of and in alignment with the organization's core values as you lead your departmentEmpathetic – Appreciates and sensitive to the feelings of othersEthical - Demonstrates conduct conforming to the highest-level set of values and accepted standardsInterpersonal skills - Able to work effectively with guests, team members, management team, and vendorsJudgment - Makes well-reasoned and timely decisions based on careful, objective review and informed dataLeader – Sets the standard, is an example and correctly influences and ensures others perform their jobs correctly, effectively, and responsiblyMentoring - Including but not limited to responsiveness to staff needs, personnel issues, and providing a consistent / timely / fair / accurate evaluation process to help each team member succeed.Organized – Possesses the trait of being organized and follows a systematic method of performing a taskPC skills - Demonstrates proficiency in PC hardware, software and applications as requiredPolicies & Procedures - Demonstrates thorough, accurate, working knowledge and supportive attitude of all organizational policies, procedures, guidelines, and systemsProblem Solving – Understands and identifies existing and potential departmental problems / issues by obtaining relevant input, information and data and objectively evaluates and develops recommendations, develops, and evaluates alternative course of action, selects correct course, and follows upProfessional Attitude – Value, motivate and appreciate each individual you interact with in your office, your department(s), the Casino, the community and all of our guestsReliable – Is dependable and trustworthyRespectful and Honest / Acts with Integrity - Is truthful and credible in the workplace with team members, management team, guests, and vendorsSuccess of all - Ability to professionally, fairly, and correctly direct and supervise staff towards their personal and professional successEssential duties and responsibilities:Ensures that the food and beverage preparation, handling and storage procedures and experience in coordinating and administering processes that ensure quality food, beverage, and service levels.Ensures monitoring quality food and beverage production and guest service is processed.Plans, assigns, and supervises the work of food and beverage personnel within assigned areas.Oversees Supervisory staff to resolve internal and external problems or complaints from co-workers and guests.Ensures the maintenance of Little River Resort assets within assigned area is clean, in good repair and in working order.Ensures that all assigned team members follow sanitation and other safety regulations.Assists in menu reviews, analyzes recipes and food/beverage costs.Assists with researching and specifying food/beverage products, pricing, and supplies for daily operations.Addresses guest complaints along with resolution and follow up.Maintains working knowledge of all Little River Casino Resort operations, programs, events, promotions, and services.Must adhere to safety rules and regulations of Little River Casino Resort and of the department.Responsible for the supervision, retaining, performance evaluations, training and disciplinary actions of team members.Assists in processing the hiring and termination of supervised team members and obtains approval of the Department Director for hiring and terminations.Ensure that all department staff operates efficiently and effectively and that department goals / objectives are met on a monthly, quarterly, and annual basis.Actively conduct department meetings, managers meetings, and staff communication meetings.Attend seminars, work sessions, successfully complete training, and any other meetings as assigned, scheduled, or requested and/or requested by the LRCR General Manager.Prepare any monthly, quarterly and/or annual reports and/or updates required by the position.Other duties as assigned.Physical demands:While performing the duties of this job, the team member may be required to frequently stand, walk, sit, bend, twist, talk, hear, and perform repetitive motions. Must be able to perform repetitive hand and wrist motions. The team member must occasionally be able to push, pull, grasp, lift and/or move up to 50 pounds. Any lifting and/or moving over 50 pounds needs to be done in a team lift. Specific vision abilities required by this job include reading, document, computer, distance, and color vision. Talking and hearing are essential to communicate with team members, vendors, and guests in individual, department, small and/or