Luxury Retail Sales Supervisor

Woodbury Commons Premium Outlets

La Maison Longchamp:

Based in Paris, Longchamp stands as an optimistic and independent family business with an international reputation. Joining Longchamp’s team means contributing to the creation and distribution of fashion and leather goods that are both fair and beautiful, showcasing superior craftsmanship. With a presence in over 25 countries and employing 3,500 individuals, “la Maison” is now looking for innovative, passionate, and committed talent to continue its development in France and abroad in a demanding and caring working environment.

Exciting chance to become part of our esteemed Luxury Brand! We are in search of a skilled Sales Supervisor to assist in the day-to-day functionality of our Landmark SoHo, NY location. This role involves overseeing all facets of operating a lucrative store and establishing the atmosphere, leading the store’s culture to ensure success in customer service, profitability, operations, personnel development, and the presentation and assortment of merchandise.

Essential Duties & Responsibilities:

• Handles all aspects of Sales and Customer Service.
• Enhances sales staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members.
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
• Focuses sales efforts by studying existing and potential volume of dealers.
• Submits orders by referring to price lists and product literature.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
• Recommends changes in products, service, and policy by evaluating results and competitive developments.
• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Provides historical records by maintaining records on area and customer sales.
• Contributes to team effort by accomplishing related results as needed.
• Generates and maximizing sales by convincing clients to purchase the company’s products.
• Maintains an awareness of all product knowledge and merchandise care information.
• Stays updated on new items and customer service guidelines and store policies.
• Develops and maintains client books.
• Keeps records of sales.
• Follows customer service guidelines (i.e. proper greeting etiquette, returns, exchanges, transfers and loss prevention).
• Greets, serves and advises clients with outstanding customer service and a friendly smile.
• Gift wraps and bags items for customers.
• Assists with mailings, answers phone, and takes care of phone orders.
• Assists in floor moves, merchandising, and displays.
• Assists in processing and replenishing merchandise.
• Participates in receiving and monitoring floor stock.
• Stocks and re-stocks shelves, counters, and/or tables with merchandise.
• Tags merchandise as needed (not only during sales periods).
• Keeps the sales floor clean and orderly and practice the highest standards of general housekeeping.

Minimum Qualifications:

• This job requires a minimum of a High School Diploma (or GED) and either have a degree in Retail, Fashion or related field or equivalent work experience and education.
• Five plus years’ high-end retail, boutique or sales related work experience.
• Understand inventory, customer’s sales experience and merchandising.
• Perform all Cegid transactions proficiently, such as sales (cash, checks, credit or debit cards, Longchamp gift cards and merchandise return cards, travelers' checks), returns, exchanges, item and customer look ups, CRM, run reports and open and close registers in accordance with Cegid Manual guidelines.
• Proficient with the UPS System.
• Properly prepare and send shipments.
• Properly receive and check shipments.
• Working knowledge in Microsoft Excel, Outlook, and Microsoft Word.

Knowledge, Skills and Abilities:

• This job requires customary and regular independent judgment and discretionary powers in the day-to-day performance of job duties that ensures that company policies are implemented.
• Familiar with store operations.
• Ability to speak and communicate effectively with associates and customers using strong interpersonal skills.
• An organized, self-starter with the ability to work in a multi-task fast paced environment with minimum amount of supervision under stressful conditions (at times).
• Ability to process information/merchandise through computer system and POS register system.
• Ability to read, count and write to accurately complete all documentation.
• Read and understand work-related materials.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to operate and use all equipment necessary to run the store.
• Experience with researching and exploring new trends in the marketplace.
• May travel between boutiques as necessary for business reasons.
• Ability to work varied hours, days, evenings, weekends, or holidays as business dictates.
• Key characteristics include an organized, self-starter with the ability to work in a multi-task fast paced environment with minimum amount of supervision under stressful conditions (at times).
• Ability to read, count and write to accurately complete all documentation.
• Read and understand work-related materials.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.