Veterinary Receptionist

Job Description

Job Description

Full-time position available, competitive pay, PTO, 401k, medical, dental, vision, and employee pet discount.
Clinic Hours: Monday to Saturday, 9 am to 7:30 pm.
Shift Schedule: 5 x 8 hrs, potential transition to 4 x 10 hrs in June 2026.
Location: 718 El Camino Real, San Carlos, CA 94070.

• Greet clients and their pets with warmth, empathy and professionalism. Demonstrate excellent relations with clients/pets in waiting and/or exam rooms.
• Ensure that clients and pets feel welcome and comfortable.
• Serve as “Ambassadors” of creating and maintaining goodwill for the hospital.
• Build rapport with clients and pets.
• Greet clients and pets by name.
• Help new clients completely fill out the registration form. Inform new clients about the hospital’s services, etc.
• Exceed the client’s expectations of service.
• If there is a delay, keep clients informed of the expected waiting time.
• Answer phone calls, schedule appointments, and manage the clinic’s calendar and appointment schedule.
• Maintain accurate patient records and ensure all information is up-to-date. For example, update vaccination status before or at the time of appointment check-in.
• Process payments and handle billing inquiries.
• Coordinate timely communication between veterinarians, technicians, and clients.
• Maintain cleanliness and organization of the reception area & exam rooms prior to checking patients in.
• Handle incoming emails and messages promptly.
• Assist with inventory management as needed.

Qualifications/Requirements:

• Previous experience as a veterinary receptionist or experience in the animal care setting is highly preferred.
• High school diploma or equivalent; additional veterinary technology or related field education is a plus.
• Strong and clear English language communication skills (both verbal and written) with a customer-focused attitude.
• Ability to communicate calmly with a variety of clients, handle client complaints in a professional manner.
• Maintain a professional attire i.e., hospital scrubs, neutral colors like navy blue/gray preferred.
• Proficient in using computer systems; experience with veterinary software, IDEXX Neo, is an advantage.
• Ability to multitask effectively in a busy environment while maintaining attention to detail.
• Compassionate towards animals and their owners.
• Open to work on weekends.

We look forward to hearing from you.