Information Technology Supervisor

Job Description

Job Description

MUST BE ABLE TO PASS CREDIT AND CRIMINAL BACKGROUND SCREENING 

Job Description: Information Technology Supervisor (IT Supervisor)

Department: Information Technology Reports To: IT Manager Supervises: Help Desk Attendant Travel Requirements: Travel to Bank branches and designated locations within a 125-mile radius as needed.

Position Summary

The IT Supervisor supports the day-to-day technology operations, technical support services, vendor management activities, and technology-related physical security systems of First Peoples Bank. Reporting to the IT Manager, this position provides hands-on technical support, supervises the Help Desk Attendant, coordinates technology projects, and helps ensure the reliability, security, and efficiency of the Bank's systems and equipment.

The IT Supervisor serves as the second-tier escalation point for Help Desk issues, coordinates initial and annual vendor risk assessments across all Bank vendor relationships, assists with audit and regulatory examination requests, and provides on-site support to branch locations. This position also supports the operation and maintenance of physical security equipment, including surveillance cameras, alarm systems, and related security technology.

Essential Duties and Responsibilities

1. IT Operations and Help Desk Management

• Support daily IT operations, including network infrastructure, workstations, servers, software, connectivity, and related equipment.
• Supervise, train, and support the Help Desk Attendant, ensuring timely resolution and appropriate documentation of service requests.
• Serve as the second-tier escalation point for complex technical issues and coordinate resolution as needed.
• Assist with system upgrades, equipment installations, IT projects, system documentation, and technology inventory management.
• Escalate significant outages, security incidents, and operational concerns to the IT Manager.

1. Vendor Management and Risk Assessments

• Coordinate vendor management activities for all Bank vendors, including technology providers and vendors supporting other Bank operations.
• Coordinate initial and annual vendor risk assessments in accordance with the Bank's vendor management program.
• Obtain and organize appropriate due diligence documentation, track outstanding items, and assist in identifying and escalating vendor risks.
• Maintain vendor inventories, assessment records, contracts, and supporting documentation.
• Monitor vendor performance and coordinate follow-up on identified concerns, deficiencies, and corrective actions in collaboration with the IT Manager and other designated Bank personnel.

1. Audit and Regulatory Examination Support

• Assist the IT Manager with compiling and responding to information request lists for internal audits, external audits, and regulatory examinations.
• Gather and maintain IT documentation, vendor assessments, contracts, system inventories, access records, and other requested materials.
• Track outstanding requests and assigned corrective actions to ensure timely completion.
• Support audit readiness and compliance with applicable Bank policies, procedures, and regulatory requirements.

1. Physical Security Systems Support

• Coordinate technical support, troubleshooting, maintenance, and vendor service for Bank surveillance cameras, alarm systems, and other electronic physical security equipment.
• Assist with installations, upgrades, testing, and maintenance of security systems at branch locations.
• Coordinate with appropriate Bank personnel and service providers to address equipment malfunctions and security system concerns promptly.
• Maintain documentation of security equipment, service activities, and related technical issues.
• Promptly escalate significant security system failures or concerns to the IT Manager and appropriate Bank personnel.

1. Branch Support and Project Coordination

• Travel to Bank branches and other designated locations within a 125-mile radius to address IT needs and support approved projects.
• Coordinate technology installations, equipment replacements, network changes, and other branch technology initiatives.
• Work with branch personnel, vendors, and the IT Manager to minimize operational disruptions and complete projects efficiently.
• Assist with IT security, business continuity, and disaster recovery activities, including technical safeguards, documentation, and testing, as assigned.

1. Administration and Communication

• Assist with IT planning, project tracking, equipment lifecycle management, and operational reporting.
• Maintain accurate technical records and promote consistent IT support procedures.
• Communicate effectively with employees, vendors, auditors, and other stakeholders.
• Recommend improvements to technology operations, vendor oversight, security, and service delivery.
• Perform other related duties as assigned by the IT Manager.

Qualifications and Requirements

Required Qualifications

• Minimum of five (5) years of experience in information technology, network administration, IT infrastructure support, or a closely related field.
• Bachelor's Degree or equivalent certifications in technology-related programs
• Demonstrated ability to troubleshoot hardware, software, network, and end-user technology issues.
• Strong organizational, analytical, communication, and problem-solving skills.
• Ability to supervise a direct report, manage competing priorities, and meet deadlines.
• Ability and willingness to travel to Bank locations within a 125-mile radius as business needs require.
• Commitment to maintaining the confidentiality, integrity, and security of Bank information and systems.

Preferred Qualifications

• Experience in banking, financial services, or another regulated industry.
• Experience with vendor management, third-party risk assessments, audits, and regulatory examinations.
• Familiarity with physical security systems, including surveillance cameras, alarm systems, and electronic security equipment.
• Experience supporting multiple locations and coordinating technology projects.
• Relevant IT certifications, technical training, or a degree in information technology, computer science, network administration, or a related field.

Core Competencies

The successful candidate will demonstrate technical proficiency, sound judgment, leadership, accountability, attention to detail, effective communication, and a customer-focused approach. The ability to recognize and escalate risks, maintain accurate documentation, and coordinate multiple responsibilities in a community banking environment is essential.

Working Conditions

This position primarily operates in an office environment but requires periodic travel to Bank branches and other designated locations within a 125-mile radius. Occasional work outside normal business hours may be necessary for system maintenance, technology implementations, or urgent operational needs. The employee must be able to perform the essential functions of the position, with or without reasonable accommodation.

Why First Peoples Bank

First Peoples Bank is committed to building strong relationships, supporting our communities, and providing innovative financial solutions. We offer a collaborative work environment, competitive compensation, and opportunities for professional growth.