Recovery Collections Specialist
$1,000 per monthNewRez LLC
Who We Are At Newrez, we bring big thinkers and caring doers together to make home happen. We're a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that's why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance. Do you enjoy negotiating, solving problems, and providing excellent customer service? We need enthusiastic and success-driven telephone professionals to join our Recovery Collections team. If selected, you'll be part of a growing professional team, locating and contacting homeowners across the country to collect on charged off secured and unsecured mortgage debt. We are a growing company who likes to reward our top performers with advancement opportunities and a lucrative bonus structure. We're looking for assertive and well-spoken yet compassionate negotiators who are dependable, service-minded, and results-oriented. Essential Functions/Specific Duties
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. CA Privacy Policy CA Notice at Collection
- Negotiate repayments on defaulted mortgage debt.
- Re-establish and maintain communication with customers to minimize company loss.
- Utilize all available skip tracing tools to locate our borrowers whose current contact information is inaccurate.
- Achieve various numeric standards and goals for servicing accounts without sacrificing quality of service while adhering to state and federal (FDCPA/CFPB) guidelines and consistently representing the Company in a professional manner.
- Education: High School education required, or equivalent.
- Experience: No experience required. We will train you.
- Skills: Ability to remain confident in the face of regular rejection and the ability to keep from getting upset or offended by the things customers say to you on the phone. Ability to be assertive without becoming aggressive.
- Must have strong moral compass.
- Persuasive and professional communication skills
- Strong numeric aptitude, problem solving and analytical skills
- Must have a very strong work ethic
- Position is based in our Tempe, AZ office.
- Medical, dental, and vision insurance
- Health Savings Account with employer contribution
- 401(k) Retirement plan with employer match
- Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
- Adoption Assistance
- Tuition & Certification reimbursement
- Employee Mortgage Loan Program
- The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
- 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
- Matching Gifts Program - dollar-for-dollar up to $1,000
- Access to grants, nonprofit resources, and volunteer opportunities
- More than $6,000,000 donated since 2020
- 1 in 5 employees participates in at least one Employee Resource Group (ERG)
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. CA Privacy Policy CA Notice at Collection
Vacancy posted 3 days ago
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