Certified Phlebotomy Technician

Job Objective:

Performs phlebotomy and specimen processing/handling; processes all specimen types to assure accurate type of registration, processing of specimens, and ordering tests. Maintains adequate supplies and participates in interdepartmental communication.

Job Description:

Education:

Required: High school diploma, GED or higher level degree if hired after March 1, 2024

Licensure/Certification:

Required: California Certified Phlebotomy Technician (CPT)

Experience:

Preferred: Previous CPT experience

Essential Responsibilities:

• Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
  
  
• Properly identifies patient using two identifiers and collects specimens by venipuncture, heelstick, or fingerstick per established protocol.
  
  
• Orders and processes laboratory requests in accordance with established procedures to assure timely and accurate collection and reporting priorities.
  
  
• Adheres to HIPAA standards when using, disclosing or requesting protected health information.
  
  
• Collects and processes all necessary paperwork, assuring appropriate billing and reporting by courier, fax, or laboratory printer.
  
  
• Utilizes time productively: maintains cleanliness (including disinfecting work area), reorders and restocks supplies and assists co-workers with tasks.
  
  
• Follows established protocol for laboratory encounters.
  
  
• Researches specimen problems with resolution and appropriate documentation.
  
  
• Accesses, interprets, and acts on shift/daily follow-up tasks to ensure that all specimens have been processed and in a timely manner.
  
  
• Processes, audits, and orders body fluids correctly for inpatient and outpatient specimens.
  
  
• Consults with professional Clinical Laboratory Scientist staff regarding problems.
  
  
• Works closely with nurses and physicians to ensure that ambiguous or unusual test requests are handled appropriately.
  
  
• Centrifuges and prepares specimens for transport; creates/receives packing lists as needed.
  
  
• Handles laboratory results, reports, shipping documents appropriately.
  
  
• Acts as a liaison for the laboratory to all other departments, staff, patients, and visitors.
  
  
• Answers telephone; responds to questions or directs calls to appropriate individual.
  
  
• Completes monthly phlebotomy competencies in a timely manner; maintains compliance with all training modules.
  
  
• Participates and assists in CPT student extern and MLS student training; assists in new CPT training.
  
  
• Performs daily/weekly/monthly safety and maintenance logs.
  
  
• Performs Laboratory and Emergency Department downtime procedures.
  
  
• Performs other duties as assigned.
  
  

Essential Skils:

• Written and verbal communication skills
  
  
• Ability to organize information or data to facilitate easy retrieval and use
  
  
• Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect in all interactions
  
  
• Fine motor skills
  
  
• Ability to use laboratory equipment (i.e., pneumatic tube, centrifuges, etc.)
  
  
• Knowledge of pre-analytical processes
  
  
• Proficient phlebotomy skills
  
  
• Ability to handle difficult and stressful situations in a calm and professional manner
  
  
• Ability to adapt quickly to changing priorities and unexpected situations
  
  
• Ability to effectively communicate in a positive and professional manner
  
  
• Ability to operate general office equipment (i.e., computer, printer, scanner, telephone, etc.)
  
  
• Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications
  
  

There's no better place to live, work, play, and prosper. At our award-winning medical
facilities located in the Coachella Valley, you'll be part of a five-star team with other
top health care professionals.

In 2025, we were honored to be named to Forbes' prestigious America's Best
Employers List for the fourth time, a testament to our dedication to providing an
exceptional work environment. Eisenhower Health is the sole employer in the
Coachella Valley to receive this esteemed designation, solidifying our reputation as
an outstanding place to build a career.

Our dedication to delivering high-quality, compassionate medical care is evident in
our rankings. According to U.S. News & World Report, we hold the esteemed position
of #1 in the Inland Empire and #19 in California among hospitals. Our Magnet
recognition underscores our commitment to nursing excellence and quality patient
care.

Our commitment to excellence extends beyond awards; we are the only hospital in
Riverside County to have received a five-star rating three years in a row in the USA
Government Rating System, a distinction awarded to just 10% of hospitals
nationwide.

We take pride in fostering an inclusive environment for all. With a score of 95 out of
100, we continue to be designated as an "LGBTQ+ Healthcare Equality Top Performer" by
the Human Rights Campaign, highlighting our dedication to providing
compassionate care to all members of our community.

Our commitment to patient safety is unwavering, as demonstrated by our continued "A"
grade in the Leapfrog Hospital Safety Grade since 2021.

At Eisenhower Health, we don't just set standards; we raise them. Join our team and
be part of an organization that is consistently recognized for excellence in health
care and workplace satisfaction. Your career at Eisenhower Health will be marked by
growth, innovation, and the opportunity to make a meaningful impact on the lives of
our patients and the community we serve. Eisenhower Health is an equal
opportunity employer.