Service Manager - Construction Equipment

Service Manager - Construction Equipment

Location: Albany, NY

Company: Contractors Sales Company

Experience Required: 7+ years in heavy equipment service operations

Company Overview

Contractors Sales Company is a well-established heavy construction equipment dealership with over 100 years of service to the industry. We represent leading equipment manufacturers like Link-Belt, Hitachi, Sandvik, Anaconda and Rammer and support a diverse customer base across construction, quarry, and material handling sectors. Our reputation is built on quality equipment, superior product support and long-term customer relationships.

Position Summary

The Service Manager is responsible for leading and optimizing all service department operations across the organization. This individual will drive profitability, efficiency, technician productivity, recruitment and retention and customer satisfaction while maintaining the highest standards of safety and quality. The role requires a seasoned leader with deep technical knowledge and proven experience managing service teams in a construction equipment dealership environment.

Key Responsibilities

• Lead daily operations of the service department, including both shop and field service activities
• Manage workflow, scheduling, technician productivity, and overall service efficiency
• Support, mentor, and develop technicians and service personnel while fostering a strong team culture
• Maintain strong customer relationships and ensure timely, professional resolution of service concerns
• Oversee quality control to ensure repairs meet OEM and company standards
• Coordinate with parts and sales departments to provide seamless customer support
• Monitor department performance, labor utilization, and turnaround times to improve operational efficiency
• Assist with complex diagnostics, troubleshooting, and technical support when needed
• Ensure warranty, work order, and billing processes are completed accurately and efficiently
• Promote and enforce a safe, organized, and compliant work environment
• Drive continuous improvement initiatives focused on customer service, technician performance, and shop operations

Qualifications

• 7+ years of experience in construction equipment service operations
• 5+ years in a leadership or management role
• Exceptional communication and organizational skills
• Strong understanding of construction equipment repair (excavators, loaders, articulating trucks, surface drill rigs, crushers, etc.)
• Excellent leadership, communication, and organizational skills
• Experience with service management systems and KPI tracking
• Strong diagnostic and technical background preferred

Compensation & Benefits

• Competitive pay starting at 85k 100k base salary + commission structure
• Profit-sharing bonus opportunity
• Company-paid health insurance premiums
• Dental & Vision
• 401(k) with Company Match
• Paid Time Off, Paid Holidays, and NYS Sick Time
• Relocation assistance for qualified candidates (If applicable)