Lockbox Specialist II

Payments & Deposit Operations Representative Work Location: Mount Laurel, New Jersey, United States of America Hours: 20 Pay Details: $22.00 - $27.75 USD Line of Business: Personal & Commercial Banking Job Description: The Payments & Deposit Operations Representative provides a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations function. Communicates with partners in a professional manner, demonstrating clear understanding of customers/partners needs and knowledge of TD products and processes. Fully On-Site | Mt. Laurel, NJ | Part-Time Schedule: 2:00 PM- 6:00 PM EST. (Mon - Fri) Depth & Scope: Works within well-defined guidelines, accountable for completing routine transactions or repetitive processes within standardized framework and generally with limited financial impact Completes standard transactions using a limited number of systems and/or applications Executes through a prescribed, established or documented set of parameters/procedures Limited to low decision-making authority Identifies issues and escalates internally; typically addressing routine requests requiring minimal discretion Limited or first level (initial) interaction with internal partners Focus of work is on the completion of day-to-day processes or activities however may include weekly or monthly routine activities Requires entry or working level knowledge of processes/procedures Education & Experience: High School diploma Customer Accountabilities: Executes transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs) Refers or escalates processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensures that service quality is maintained Identifies opportunities to improve service delivery Supports partners with incoming transactions, validating information as needed to perform adjustments within authority levels Interacts with partners by responding to requests in an effective and timely manner Uses effective relationship skills when communicating with partners/colleagues/customers Shareholder Accountabilities: Completes assigned workload to meet SLA requirements for service and productivity Understands and applies operating policies and procedures Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate Supports the timely and accurate completion of business processes and procedures Escalates non-standard or high-risk activities as necessary Supports and participates in process improvement opportunities Ensures necessary due diligence to support the accuracy of all transactions/activities Be knowledgeable of and complies with Bank Code of Conduct Employee/Team Accountabilities: Participates fully as a member of the team, promotes team effectiveness and contributes to a positive work environment Supports the team by actively building operations knowledge, think critically about processes and opportunities for improvement, and shares ideas Participates in personal performance management and development activities, including cross training within own team Keeps others informed and up to date about all relevant or useful information related to day-to-day activities Contributes to a fair, positive and equitable environment that supports a diverse workforce Acts as a brand ambassador for function and the bank, both internally and/or externally Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel Occasional International Travel Never Performing sedentary work Continuous Performing multiple tasks Continuous Operating standard office equipment - Continuous Responding quickly to sounds Occasional Sitting Continuous Standing Occasional Walking Occasional Moving safely in confined spaces Occasional Lifting/Carrying (under 25 lbs.) Occasional Lifting/Carrying (over 25 lbs.) Never Squatting Occasional Bending Occasional Kneeling Never Crawling Never Climbing Never Reaching overhead Never Reaching forward Occasional Pushing Never Pulling Never Twisting Never Concentrating for long periods of time Continuous Applying common sense to deal with problems involving standardized situations Continuous Reading, writing and comprehending instructions Continuous Adding, subtracting, multiplying and dividing Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more Additional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation TD Bank is an equal opportunity