Warranty Booker

Job Description

Job Description

Fields Auto Group is seeking high integrity, positive minded, energetic team members to join our dynamic dealership environment!  Please join us in our efforts to provide premium customer service experience and create life-long relationships with our customers and fellow team members.

As a family owned and operated business, our culture is defined by our shared beliefs in the importance of safety, integrity, courtesy, presentation, and efficiency.  We strive to ensure a supportive and collaborative environment where team members are encouraged to grow and elevate their careers through promotion within the organization.     

What We Offer

Benefits: Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness and Sundays off.

Responsibilities

• Review repair orders for completeness and warranty eligibility.
• Code warranty claims in accordance with OEM Warranty Policy Manualrequirements.
• Ensure all supporting documentation meets manufacturer warranty standards prior to claim submission.
• Submit warranty claims accurately through the appropriate OEM warranty portal.
• Communicate with service advisors, technicians, warranty administrators, and management to obtain missing or corrected documentation.
• Stay current on OEM warranty policies, procedures, and updates.
• Assist with warranty audits and provide supporting documentation as requested.
• Maintain productivity and accuracy standards while meeting claim submission deadlines.

Qualifications

• High school diploma or equivalent required.
• Previous automotive dealership warranty booking or warranty administration experience preferred.
• Experience with CDK preferred
• Strong attention to detail and organizational skills.
• Ability to interpret repair orders, technician documentation, and labor operations accurately.
• Excellent time management and communication skills.
• Proficient with Microsoft Office applications.

• Strong analytical and problem-solving abilities.
• High level of accuracy and attention to detail.
• Ability to manage multiple claims simultaneously while meeting deadlines.
• Understanding of automotive repair terminology and dealership operations.
• Ability to work independently and collaboratively within the service department.
• Commitment to confidentiality and professional integrity.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, regularly required to stand, walk, lift and talk or hear; frequently is required to reach with hands and arms; occasionally required to sit.  Prolonged periods sitting at a desk and working on a computer can stand when needed.