Supply Chain Business Analyst

Job TitleWhat You’ll DoAct as the primary liaison between Aftermarket Supply Chain business partners and IT teams supporting mainframe-based solutionsLead requirements gathering, process analysis, solution definition, and functional design for enhancements, defects, and operational support needsPartner with mainframe engineering teams to translate business requirements into technical work items, design decisions, and implementation plansSupport business processes tied to warehousing, inventory, order flow, fulfillment, returns, and related supply chain transactionsAnalyze system behavior across batch processing, interfaces, file transfers, data dependencies, and downstream operational impactsDrive issue triage and root cause analysis for production incidents, helping coordinate business, technical, and support teams through resolutionCreate high-quality documentation including business requirements, process flows, functional specifications, test scenarios, and implementation support materialsLead and support testing activities including system integration testing, user acceptance testing, defect management, and validation of business outcomesCoordinate release readiness activities including deployment planning, cutover support, communications, and post-deployment stabilizationIdentify opportunities to improve process efficiency, system reliability, data quality, and supportability across the application landscapeInfluence priorities and alignment across multiple stakeholders without direct authority, keeping delivery focused on business value and operational continuityRequired QualificationsBachelor’s degree in Information Systems, Computer Science, Supply Chain, Business, or a related fieldSignificant experience as a Systems Analyst, Business Analyst, or similar IT delivery role supporting enterprise business applicationsExperience working in mainframe-supported environments, including close collaboration with teams supporting technologies such as COBOL, Job Control Language (JCL), IBM Db2, IMS, batch processing, and file-based integrationsStrong experience translating business needs into clear functional requirements and actionable delivery plansExperience supporting supply chain, warehousing, distribution, logistics, inventory, or aftermarket business processesStrong analytical and problem-solving skills with the ability to assess business impact, system dependencies, and operational riskExperience leading cross-functional discussions with business users, developers, testers, and support teamsStrong written and verbal communication skills, including the ability to simplify technical topics for business audiences and clarify business needs for technical teamsExperience supporting production operations, incident triage, testing, and change implementation in complex enterprise environmentsDemonstrated ability to lead work independently, manage ambiguity, and drive results across multiple prioritiesPreferred QualificationsExperience in automotive, manufacturing, aftermarket, or dealer-facing supply chain environmentsExperience with warehouse management, fulfillment, order management, parts operations, or returns processesExperience working with legacy-to-modern integration patterns across mainframe, distributed, and cloud-connected platformsFamiliarity with SQL, data analysis, API and file integration concepts, or middleware-based interfacesExperience working in Agile, product, or hybrid delivery modelsExperience coordinating with vendor teams, managed services partners, or multiple internal delivery organizationsKnowledge of operational controls, release management, and production support processes for business-critical systemsWhat Makes Someone Successful in This RoleStrong business acumen with the ability to understand operational needs and convert them into practical technology solutionsComfort working across both legacy and modern environments without losing sight of business outcomesAbility to lead through influence and build trust across technical and non-technical teamsA proactive, ownership-oriented mindset with strong follow-through