Network Engineer-On Campus Position

Job Summary TSC does not sponsor work visas. The role of the Network Engineer is to set up and maintain computer networks at Texas Southmost College. The primary responsibility of this person is to install, configure and support firewalls, routers, access points, cable and switches to ensure network operation and security throughout the entire campus. This role also provides technical and administrative support for networks and related systems. This person must display aptitude in the development and maintenance of network communications and use their knowledge of LAN/WAN systems to help design and install internal and external networks. Other duties include performing wireless surveys, managing inventory, writing documentation, providing technical support to campus users and external departments, monitoring network availability and performance, managing a vulnerability tracking process, and providing timely problem resolution. As a member of the IT department, this position will handle incoming support requests from campus users and collaborate with other departments to provide network services to the campus community. The position may also require participation in our on‑call rotation and after‑hours maintenance. Essential Duties and Responsibilities Ensures the stability and integrity of in‑house voice, data, video and wireless network services and is responsible for supporting the architecture, configuration, implementation, support and maintenance of technologies. Displays expertise in network routing and switching design; possesses knowledge of networking and security standards and has proven success with LAN/WAN design and implementation. Works closely with systems analysts and security teams at a high level. Creates and maintains documentation for network configuration, mapping, processes and service records while implementing policies and procedures and training plans for network administration. Oversees new and evaluates existing equipment, hardware and software upgrades and interacts with vendors, outsourcers and contractors to secure network products and services. Resolves problems of diverse scope requiring evaluation and judgment and acts as an escalation point for User Services, Application Systems and Information Security team members. Interacts with vendors to obtain budgetary quotes and assists the Technical Director and the Vice President of Information Technology in determining financial requirements for network operation. Builds and maintains a Network Operations Center (NOC) for the IT department. Maintains excellent communications with internal customers, IT resources, external partners, consultants and support teams. Updates job knowledge by tracking emerging engineering practices, participating in educational opportunities and professional organizations, and reading professional publications. Monitors network performance and trends, determines actions to resolve short‑term or long‑term issues, and utilizes network/datacenter monitoring tools to analyze network, server and storage devices, generate usage reports and spot trends. Escalates issues with broader implications for the entire networking environment to senior IT leadership as required. Maintains and promotes information security best practices under direction of the Chief Information Security Officer. Requires the ability to lift up to 35 pounds and occasionally work after hours or on weekends. Writes reports, business correspondence and procedure manuals in English using proper grammar and spelling. Effectively presents information and responds to questions from employees, faculty and students as required. Delivers the highest level of customer service as set forth by the IT Department and/or Texas Southmost College. Provides updates, status and completion information to management on a regular basis regarding all assigned incidents, requests and projects. Coordinates activities with the Technical Help Desk, System Administrators, Network Services, Enterprise Application Services and other team members as required. Provides consultative support to end users related to general business operations, software systems, technical assistance and training as required. Produces relevant documentation surrounding operational processes and process improvement. Performs other related duties as assigned, provides direction to staff regarding sensitive or complex work, resolves complaints and responds to inquiries about department operations. Pursues professional development by taking internal or external classes or courses offered by the College or professional development organizations, maintains required professional credentials, licensing and continuing education hours. Participates collegially in discipline‑specific activities developed for IT and attends the workplace regularly, reports to work punctually and follows the work schedule to meet job demands. Uses interpersonal skills and sound judgment to manage teamwork involving faculty, staff, students and the supervisory chain. Supports the values and institutional goals outlined in the College’s Strategic Plan and completes duties in compliance with college policies and guidelines. Working hours may include evenings, holidays or weekends depending on deadlines or special events. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand. The employee is occasionally required to walk, sit, use hands to finger, handle or feel objects, tools or controls, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk or hear, and taste or smell. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. #J-18808-Ljbffr Texas Southmost College