Front Desk Coordinator

Front Desk Coordinator Front Desk Coordinator will serve as the first point of contact for patients, visitors, students, and faculty in a busy dental school clinic environment. Responsibilities include managing patient scheduling, check‑in/check‑out procedures, communications, and accuracy in billing and insurance processes, ensuring a welcoming, organized, and efficient front office experience while supporting the educational mission of the dental school. Principal Functional Responsibilities Assist with development and updates to standard operating procedures to enhance consistency and efficiency. Assist with reporting related to scheduling, patient flow, and insurance metrics. Act as a liaison between clinical faculty, students, and administrative teams to ensure smooth clinic operations. Support operational planning for special clinics, exams, or outreach events. Assist with maintaining compliance with HIPAA, Medicaid, Medicare, and private insurance regulations. Oversee daily front‑desk operations, ensuring timely patient check‑in, check‑out and smooth patient flow. Serve as the primary contact for patient inquiries regarding appointments, treatment status, clinic policies, and financial questions. Maintain accurate patient records in the electronic health record (EHR) system. Assist and support front office staff and student workers on scheduling protocols and patient service procedures. Participate in staff development, training sessions, and college‑wide clinical initiatives. Perform insurance verification for patient appointments, including eligibility, coverage limits, and procedure authorizations. Support patient billing processes, including generating treatment estimates, collecting payments, and answering billing inquiries. Work closely with the billing department to resolve discrepancies, submit claims, and ensure accurate documentation. Facilitate efficient patient scheduling, engagement, and satisfaction surveys. Coordinate student clinic schedules in alignment with academic rotations, faculty availability, and clinic needs. Update and maintain scheduling systems to reflect student assignments, chair availability, and preclinical/clinical activity changes. Communicate scheduling changes clearly and promptly to students, faculty, and clinical leadership. Perform other related duties as assigned. Qualifications High school diploma. Minimum 3 years of dental front office experience. Experience with patient scheduling, insurance verification, and billing practices. Preferred Qualifications Associate’s degree or equivalent experience. Prior experience in a dental school or academic healthcare setting. Familiarity with dental terminology, CDT and ICD codes, and insurance requirements. Proficiency with dental EHR systems and scheduling software. Physical Requirements Must be able to utilize a phone, computer and other office equipment. This role operates in a clinical environment within an academic institution. The position requires consistent interaction with students, patients, faculty, and staff, and may involve extended periods at a computer and the front desk. NEOMED Campus Safety Guidelines In an effort to keep our campus community as healthy and safe as possible, NEOMED may require vaccinations as a condition of attendance and employment. This policy will allow for exemption of the vaccination requirement for those individuals with valid medical reasons, sincerely held religious beliefs and matters of conscience. Benefits & Perks Competitive medical, dental, and vision insurance through Medical Mutual. Flexible Spending Account (FSA) or Health Savings Account (HSA). Short- and long-term disability coverage, long-term care coverage options, and life insurance. State retirement plan with 14% employer contribution. Generous vacation and sick leave, in addition to 11 paid holidays each year. Ongoing investment in professional growth through on-site training and Lean Six Sigma certification. Employee wellness activities and initiatives that support a healthy work‑life balance. Starting Pay Rate Range $18.12 – $21.44, commensurate with experience. #J-18808-Ljbffr