Customer Service Representative
$23 - $26 per hourDave Jones LLC
AtDaveJones,we’renotjustafull-servicemechanicalsubcontractor—we’reateamdedicatedtobuildingcareersthatthrive.Wespecializeinplumbing,heating,cooling,electrical,andfiresprinklerinstallationsforresidentialandcommercialprojects!WealsoofferacompleteservicedepartmentforSouthernWisconsincapableofhandlingprojectsofanysize! OurCoreValues—CustomerFocused,Excellence,Family,ForwardThinking,GivingBack,andWorkHard,PlayHard—driveeverythingwedo.Ifyou'rehumble,hungry,andsmart,andyou'relookingtogrowinanexcitingnewconstructionenvironment,wewantyouonourteam.JoinusatDaveJones,whereyourcareercanreachnewheightswhileworkingonprojectsbigandsmall. POSITION DESCRIPTION: As a Customer Service Representative at Dave Jones, you will be the first point of contact for our valued customers within our Service & Remodel Segment . You’ll play a crucial role in ensuring customer satisfaction by providing excellent support and information concerning our services. Your effective communication and problem-solving skills will help build trust and relationships with our clients. COMPENSATION: Hourly wage is set between $23.00 and $26.00 per hour, dependent on experience. ESSENTIAL JOB DUTIES AND RESPONSIBILITES: Answer customer inquiries via phone, email, and our portal with professionalism and courtesy. Provide accurate information regarding services and assist customers in placing requests. Resolve customer complaints and issues in a timely manner to enhance customer satisfaction. Maintain detailed records of customer interactions and transactions. Collaborate with various departments to provide seamless service. Leverage ServiceTitan software SCHEDULE: Monday - Friday
7:30AM - 4:00PM
High School Diploma or Equivalent Previous customer service experience preferred Strong communication and interpersonal skills Proficient in Microsoft Office Suite and CRM software Ability to work in a fast-paced environment Experience with ServiceTitan a plus Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Wellness Resources #J-18808-Ljbffr Dave Jones LLCVacancy posted 1 day ago
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