Self-Checkout Associate

Job Summary As a guardian of the Self‑Checkout area, your primary role is to protect the company against inventory losses or fraud by overseeing the accurate scanning and recording of products at self‑checkout stations. You'll actively monitor transactions, address potential issues, and collaborate with leadership to prevent loss. Exceptional customer service is paramount, as you assist and engage with customers, providing guidance on the self‑checkout process and promptly addressing inquiries, contributing to a positive shopping experience that increases customer confidence and loyalty. Responsibilities Protect against inventory losses or fraud at self‑checkout lanes by continuously providing exceptional customer service and intervening with appropriate responses when necessary. Observe self‑checkout transactions diligently to identify any irregularities or suspicious activities. Ensure customers are scanning and bagging items correctly, intervening when necessary to verify the accuracy of scanned items. Respond promptly to Point‑of‑Sale alerts and notifications, investigating any potential issues with transactions or discrepancies in scanned items. Report any incidents of theft, suspicious behavior, or equipment malfunctions to store leadership. Provide outstanding service in the Self‑Checkout lanes according to SEG service standards: proactive customer assistance, educating them on the self‑checkout process to minimize errors and promote a smooth experience; engaging customers in a friendly manner; providing continuous attention to customer needs; monitoring regular lanes for excessive traffic and inviting waiting customers to use them while maintaining a positive attitude; actively assisting in scanning products for those who may require help. Keep work area clean, orderly, and free from safety hazards—stock front‑end products, clean and sanitize equipment during downtime or when spillage occurs, return carts to the shopping cart corral. Perform other job‑related duties as assigned. Qualifications Required Education — N/A Preferred Education — High School / GED Relevant Experience — 0‑3 years supervisory experience (no supervisory experience required) Language(s) Required — English Language(s) Preferred — English & Spanish Knowledge, Skills & Abilities Required Must be at least 18 years of age. Ability to read, write and speak English proficiently; understand and follow English instructions. Compliance with all company policies and procedures; high standard of integrity and reliability. Basic computer skills required to participate in online training. Authorization to work in the United States or ability to obtain the same. Successful completion of pre‑employment drug testing and background check. Environment / Physical Requirements Standard retail environment—standing or walking on various flooring types, manual dexterity, repetitive movements, reaching, carrying up to 20 lb (pulling up to 250 lb), walking on slippery or cluttered surfaces, occasional exposure to loud noise, skin irritants, toxins, etc. Location Store Other Overnight travel 0 %; Motus Eligible 0 % (No). #J-18808-Ljbffr The Winn-Dixie Company