Broadband Specialist I

Mediacom Communications, operating since 1995 across 22 states, seeks a Broadband Specialist I (Field Technician) based in Clinton, Graceville, Wheaton, and Morris. The role focuses on installing and maintaining cable television and broadband services for residential customers. Position Overview As a Broadband Specialist I, you will primarily handle new installations and related service adjustments in customer homes. Responsibilities include driving the company van, setting up equipment, troubleshooting, and collecting payments. Schedule: Monday‑Friday, 8am–5pm with overtime and on‑call duties as needed. Company Benefits Company‑provided vehicle and gas card On‑the‑job training with rapid promotion potential Company‑provided tools, tablet, and phone Health, vision, and dental insurance Paid vacation, holidays, and flex paid time off 401(k) with generous company match Performance bonus potential Employee discounts on Mediacom services, or reimbursement where services are unavailable Education enrichment up to $5,000 per year for qualified employees Company‑provided uniforms and boots Employee wellness program Position Responsibilities Complete new drop installations (exterior and interior) from tap to antenna terminals in single and multi‑unit dwellings, including pre‑wired units Perform new connects, reconnects, requested and non‑pay disconnects; add outlets; install and/or remove converters; upgrade and downgrade service Analyze picture quality and judge acceptability after installation Use connectors, fasteners, hand tools, and power tools as required Complete appropriate paperwork as prescribed by system management Read signal levels using a field strength meter; adjust levels as needed; install connectors on different drop cable types and maintain clearances; install tap‑off devices Climb poles with proper equipment—safety belt, safety strap, and climbers—alongside ladders or other structures as needed Lift and carry loads up to 100lb (including line ladder); work within confined areas such as crawl spaces Use a VOM or DMM to check for “open” or “short” online as well as AC and DC voltages Interpret drop system layouts from blueprints Inform customers of FCC rules and company policies as they pertain to customers Drive company vehicles and maintain bucket trucks Generate additional company revenue through effective sales techniques, offering information about product options, sales campaigns, and promotions Perform other duties such as cleanup, salvage of wrecked materials, and general assistance to other employees as directed Position Requirements No experience required High school diploma or GED required Valid driver’s license with a satisfactory driving record required General mechanical and consumer device knowledge Strong interpersonal and communication skills with customers and coworkers Ability to work in high or tight spaces Ability to work in all weather conditions and at various heights Adaptability to flexible work hours, including evenings, weekends, holidays, and overtime as required #J-18808-Ljbffr Kroger