Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Im currently in my 14th year as an agent, and our office is a close-knit team of five who focus on building long-term relationships with our customers. Before joining State Farm, I spent 12 years as a Purchasing Manager for Sherwin-Williams, which helped shape my leadership style and commitment to professionalism and consistency.

I earned my bachelors degree from Tiffin University and am married with three kids and twin one-year-old granddaughters. Family is a big part of my life, and that same sense of care and support carries into the way I run the agency. Im also passionate about giving back and proudly support organizations like the Kierra Foundation for Childhood Cancer and Junior Achievement.

We offer PTO, paid holidays, and a Simple IRA with a company match, along with a strong emphasis on work-life balance. We believe in taking care of our team so they can build a stable, rewarding career.

Our mission is simplewere looking for someone who wants a career, not just a job. We value commitment, professionalism, and a long-term mindset. If youre looking for a place where you can grow, feel supported, and build a lasting career, this could be the right fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Kyle Hunt - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.