Case Manager - Housing

Position Summary:

Responsible for the full client care cycle including: assessing, planning, implementing, monitoring, and evaluating actions required to meet the clients' health and human services needs.


Position Description:

• Under minimal supervision, coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered
• Maintain caseload and utilization by maintaining regular contact with clients to monitor and assess progress
• Handle case assignments, draft service plans, review case progress and determine case closure for review and/or in consult with supervisor
• Deliver on-going services to clients which may include crisis intervention, advocacy, medication monitoring, transportation assistance, financial budgeting, housing assistance, and referral and linkage to community resources as needed
• Assist in helping clients achieve wellness and autonomy through supportive counseling and facilitating multiple care aspects (care coordination, information sharing, etc.)
• Develop and/or implement individualized client treatment or service plans and ensures compliance with applicable standards and agency policies
• Document all clinical activities to meet specific program, funder and credentialing entity criteria timely and with accuracy
• Participate in treatment team and assists in making recommendations for client status changes
• Provide client education and facilitate group curriculum in accordance with program requirements.
• Adhere to professional standards as outlined by protocols, rules and regulations
• Other duties as assigned

For positions assigned to school-based or community programs, up to approximately 30% of annual work time may involve the provision of prevention services, including:

• Education - Provide group and individual educational services on Mental, Emotional, and Behavioral (MEB) health, Social-Emotional Learning (SEL), coping skills, and related topics to students, families, educators, and community members.
• Information Dissemination - Share information and resources regarding MEB health issues through school, family, and community events.
• Environmental - Participate in Positive Behavioral Interventions and Supports (PBIS) efforts and collaborate with community coalitions to support prevention-focused policies and practices.
• Community-Based Process - Collaborate with schools, community partners, and other agencies to coordinate and support prevention initiatives and services.
• Problem Identification and Referral - Screen for student, family, and community needs and connect individuals with appropriate services and resources.
• Alternatives - Encourage participation in positive activities that strengthen protective factors, reduce risk-taking behaviors, and promote healthy attachment to families, schools, peers, and communities.
• Complete agency, accrediting body, and funder required training
• Other duties as assigned

Required Knowledge, Skills and Abilities:

• Ability to learn case management principles, healthcare management and reimbursement requirements
• Excellent organizational and time management skills
• Effective verbal and written communication skills
• Ability to relate to and interact with a wide variety of people
• Advanced level problem solving skills and ability to multi-task while prioritizing
• Ability to utilize technology including electronic service documentation system
• Basic computer skills with ability to navigate Microsoft applications including but not limited to Word, Outlook, Excel, Teams. and Power Point

Job Requirements:

• Bachelor's degree in a related behavioral health field
• Valid driver's license, reliable transportation, and proof of insurance required.

Essential Functions/Physical Demands:

• Positional: Driving in accordance with job duties assigned. Occasional standing and walking. Occasional to frequent sitting.
• Gross Mobility: Rare climbing, or crawling. Infrequent balancing, stooping, kneeling, or crouching. Frequent to constant reaching and handling.
• Sensory: Rare tasting/smelling. Infrequent use of color vision. Occasional use of far visual acuity, depth perception, and field of vision. Frequent use of near and midrange visual acuity, and visual accommodation. Frequent to constant talking.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability.