Process Engineer III

Infrastructure Engineer

The Infrastructure Engineer is responsible for planning and designing the services and solutions in collaboration with the service provider and mapping the business requirements to systems/technical requirements to ensure they are in line with standards, architecture, quality, and security requirements. A focus of the role will be IT Infrastructure in the OT context (shopfloor, building management systems, laboratory systems, etc.). This position operates within the IT Infrastructure function and serves as a technical engineer spanning various infrastructure domains. As a member of the Global Infrastructure team, this role offers support to all sites. The position ensures service provider quality by managing relevant services through definition of KPIs, SLAs, and associated measurements and reporting. Furthermore, the role holder ensures that good IT practices, including good documentation practices, IT security, and change management practices are constantly adhered to.

• Communication and stakeholder management skills

• Fluent in English

• University degree actual or working style

• Ability to define, select, implement, and manage standards and associated services.

• Ability to manage service provider, including definition of KPIs, measuring service quality and outcomes

• Ability to contribute to architecture blueprints, in e.g. the OT area

• Ability to contribute to appropriate documentation, including e.g. processes, configuration documents, designs.

• Hands on experience in multiple technologies and infrastructure areas, such as:

• Defining service and technical solution requirements
• Cisco switches and Wireless controllers
• Hypervisors, such as Vsphere and AHV
• Infrastructure and testing as a Code knowledge highly desired (e.g. Kubernetes, Docker, Podman)
• Senior Linux knowledge is highly desired
• Senior Windows Server knowledge is a must
• Automation of infrastructure tasks
• Active Directory
• Backup technologies, ideally Veeam and Acronis
• Disaster recovery
• PowerShell/Bash skills
• Basic Citrix and Windows Remote Desktop Services skills
• Storage and File services
• Database knowledge is highly desired

• Strong customer service ethic

• Can drive cultural and technological disruption

• Ability to perform cross technical root cause analysis and define associated measures.

• Able to work independently and make educated decisions to provide quick solutions to problems

• Ability to prioritize and quickly resolve issues

• Excellent analytical and problem-solving skills

• Effective prioritization and project management skills

• Ability to anticipate risks and devise solutions in the moment

• Deep technical infrastructure knowledge

• Understand ITIL model and metrics for Service Delivery