Site Director

Job Description

Job Description

Title: Site Director 

Location: Milwaukee County, Wisconsin (One Site Director for each of our South, West, and North sites in Milwaukee County)

 

Lead an office whose purpose is helping families leave us stronger than when they arrived. As a Site Director, you are the senior leader for one of America Works of Wisconsin's three regional W-2 contracts: the people, the results, and the agency's standing in your region. Work is at the heart of what we do, but it is not always the final outcome. When a family leaves us more stable, more connected, and more confident than they came in, that is success. 

 

How we serve 

• Whole family . When a parent goes to work, the whole household feels it. We look at the full picture (children, child care, housing, transportation, well-being) and plan with the family, not just the person on the caseload. 

• Abundance mindset . Every family brings strengths: skills, support networks, and determination. We build on what is already there, and we treat every setback as a next step, never a final word. 

• In person, with dignity . Our doors are open Monday through Friday, 8 a.m. to 5 p.m. Clients are welcomed onsite and treated as partners in their own progress. 

• Results that last . We measure success by jobs kept, wages grown, and families made stronger, and we use what we learn to keep improving. 

 

What you'll do 

• Lead a full W-2 office through your Program Manager and Finance Manager, with Program Assurance keeping the quality of our service visible. 

• Own the region's results: families stabilized, people placed and working, and every standard the State monitors. 

• Hire, develop, and support a team that knows the family behind every case. 

• Be AWWI's face to employers, community partners, and neighborhood organizations in your region. 

• Turn what you learn into better ways of serving families at all three offices. 

 

You'll thrive here if 

• You have led a human services program and want the scale to change outcomes for a whole region. 

• You see possibility in every family and build teams that do the same. 

• You hold teams to high standards and never lose sight of why those standards exist. 

 

What you bring 

• Bachelor's degree required, master's preferred, in social work, public administration, business, or a related field. 

• Five or more years of program management, including three in leadership in W-2, workforce, or contracted human services. 

• Knowledge of contract management and State monitoring; Milwaukee-area relationships a plus. 

 

Why America Works 

For four decades, America Works has helped people move from public assistance into lasting jobs, because work brings dignity, independence, and opportunity to the whole family. America Works of Wisconsin, Inc. (AWWI) delivers the Wisconsin Works (W-2) program in Milwaukee County through a Whole-Family Approach, serving the entire household, not just one person. In 2027, we grow to serve the North, South, and West regions of the county. We test new ideas, measure what works, and change what doesn't, and we invest in our people the same way we invest in the families we serve. 

• Medical, dental, and vision insurance, paid pre-tax 

• 401(k) with employer matching after one year 

• Paid, structured training: you will learn the program, the systems, and our way of serving with us 

 

America Works of Wisconsin, Inc. is an equal opportunity employer. We welcome applicants from every background, culture, and work history