Operations Supervisor

JOB SUMMARY: The Operations Supervisor is responsible for overseeing daily warehouse operations and leading a team of Inventory Analysts, Pickers, Packers, and Warehouse Associates to ensure operational efficiency, inventory accuracy, and safety compliance. This role provides direction, accountability, and problem-solving support across all shift activities, while driving quality, process consistency, and performance standards. The Warehouse Supervisor partners closely with management and cross-functional departments to ensure smooth workflow, timely shipments, and accurate inventory control.


ESSENTIAL DUTIES

• Demonstrate strong attention to detail and commitment to operational accuracy.

• Oversee and ensure daily inventory accuracy, including reconciliation of variances and resolution of discrepancies.

• Supervise, schedule, and allocate workforce to ensure proper staffing levels and efficient workflow.

• Lead, train, coach, and monitor Inventory Analysts, Pickers, Packers, and Warehouse Associates on operational procedures and performance expectations.

• Drive accountability for productivity, quality standards, and adherence to company policies.

• Enforce safe operation of forklifts and material handling equipment in compliance with OSHA and company safety standards.

• Monitor workflow throughout the shift to ensure tasks are completed accurately and on time.

• Identify process gaps and implement corrective actions to improve efficiency and reduce errors.

• Ensure timely communication with upper management and cross-functional departments regarding operational needs, issues, or delays.

• Complete and review daily operational and performance reporting.

• Ensure adherence to all GMP, Quality, Safety, and Performance policies and standards.

• Oversee receiving operations, including verification and tracking of incoming shipments.

• Supervise outbound shipping processes to ensure accuracy and timeliness.

• Monitor proper handling, tagging, labeling, and storage of merchandise according to company procedures.

• Ensure accurate documentation of shipment arrival and departure times.

• Oversee proper boxing, wrapping, and packaging of merchandise in compliance with established standards.

• Manage damaged, impaired, or returned merchandise documentation and resolution processes.

• When necessary, operate material handling equipment (stand-up lift, reach forklift, or other warehouse equipment).

• Oversee accurate data entry and reporting within inventory and logistics software systems.

• Promote a positive, team-oriented work environment focused on continuous improvement and operational excellence.+

• Coordinate PM schedules and downtime reduction initiatives with Maintenance providers.

• Monitor driver status throughout the day and adjust dispatch plans as conditions change (delays, breakdowns, customer changes, etc.).

• Support pre-planned routes while assisting with same-day or short-notice changes.

• Serve as a primary point of contact for drivers during assigned shifts.

QUALIFICATIONS

Education

• High School Diploma or GED is required.

• Associates or Bachelors degree in Supply Chain, Logistics, Business Administration or related field preferred

• Relevant certifications (e., OSH, Lean Six Sigma, APICS/CPIM) preferred.

Experience

• Minimum of 5+ years of progressive experience in warehouse or distribution center operations.

• Minimum of 3+ years of direct supervisory or people leadership experience overseeing warehouse teams.

• Demonstrated experience managing Inventory Analysts, Pickers, Packers, and Warehouse Associates in a high-volume environment.

• Prior experience with performance management, coaching, and employee development.

• 3+ years of experience with inventory control, cycle counting, and variance reconciliation processes.

• Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, basic formulas, reporting).

• 2+ years of forklift and material handling equipment operation experience; certification preferred.

• Experience working with Warehouse Management Systems (WMS) and ERP systems required.

Knowledge, Skills, & Abilities

• Strong communication skills

• Proficiency with inventory and warehouse management systems